Effects Of the Technological Approach Of The HRM in Tesco
Introduction-Effects Of Technological Approach Of The Hrm In Tesco
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Technological factors are heartily welcomed and appreciated by the different business industries in the world, and they have a massive business in the market using these factors. A significant factor that helps to make a better idea about the technological aspects is the changes in the business scenario of the business bodies. Almost all companies have a large business with digital technologies, which also helps the companies manage the organizational factors of the company. The technological aspects are used in all the small, medium, and large companies in the world, making better business operations for the company.
For example, companies like “Unilever” and "Morison" promote their business with social media marketing, giving the company a better idea about the public demands. The companies are served with a good view of the customers' needs and use this knowledge in their business planning. This helps the companies make a better idea about the market and make a better plan to operate their business in the changing social scenario. This also gives the company a better customer base and helps them reach maximum customers quickly. According to the reports, more than 4 billion people will use social media like Facebook, Twitter, Instagram, Linkedin, and others in 2021 (Teoh et al., 2020). The report again says that the number of social media users will reach up to 6 billion, which is one-sixth of the population of the whole world, within 2027.
This is obvious that companies, especially retail business bodies, have a tremendous promotional value from social media; however, this is not the only advantage the administrative bodies have. The companies are operating their organizational culture with a better implementation of technologies, monitoring the business functions with digital factors, and technological customer handling processes. These factors serve agility to the company functions and help the companies with a proper alignment. This can be said that the important factors related to the research topic serve as evidence for future references and this gives a better idea about the factors related to the project. The technical factors of the UK are helping the retail bodies and this makes a positive change in the retail business bodies.
Apart from that, these bodies' e-commerce business is helping them achieve their desired success with a better customer base, agile functions, and proper security. Almost all companies are using the e-commerce market and have business websites that help them make a better business function. Some companies like "Amazon" are operating their business fully functional in the e-commerce market, earning massive revenue from the market. In short, these factors help the business bodies make a proper idea about the market, plan accordingly, and successfully run the business.
Background of the research
The research focused on the retail business sectors and discussed the technical aspects of these bodies. As with all other functions in a business body, the HR department plays a vital role in the business process, and this helps the company with planning and employee handling. As the whole business scenario is changing with time, almost all companies are implicating technological factors in the HRM functions, and they are experiencing this importance. One of the most critical factors of the HRM is that the function uses the technological aspects in all of its essential parts, which helps the company to make a proper business operation.
Research Significance
The research project gives a better idea about the factors related to the technological aspects of a retail business organization and a better understanding of the properties of the technological characteristics and how these are helpful to the company. A significant factor that the research project signifies is that essential digital technology serves companies with a better organizational process and companies with agility and perfection. The research project is significant to the digital gradation of retail business bodies.
Research Rationale
The research project is focused on the use of technical factors related to the HRM of a retail business body. This is a proper and factual approach for the researcher about the importance of digital technology in HRM. The research project is about the importance of digitization of the HRM and how this helps to make a better organizational culture and apply changes in the business functions. In short, the research project rationalizes the importance of technical aspects to the HRM of a company.
Research Aim
The research project aims to identify the essential technological factors used by the HRM of different retail companies in the UK and how these factors promote change to the company's other functions.
Research Objectives
The essential objectives of the research are as follows-
To identify the technological factors of the HRM of Tesco.
To understand the changes in the functions of Tesco affected by the technological factors of the company.
Research Questions
The essential research questions are as follows-
How does the HRM of Tesco benefit from using digital technologies?
How are these technologies changing different functions of the company effectively?
Research Design
The “research design” in the conducted research process is taken as the whole research structure, which helps to make a better idea about the approach taken to complete the study (Dannels, 2018). A significant factor that must be taken into account is that the research paper must follow the proper structure and serve the researcher a decent idea about the chosen topic by answering the questions and covering the research objectives. This helps to understand the issue properly and allows the researcher to approach the conclusion better. A "descriptive research design" is taken to complete this research, which helps to understand better the factors related to the research topic.
Research Methodology
The "research methodology" can be the most critical factor in a research project as this serves the methods chosen to complete the research paper. This is very important to select a proper research method to do better research related to the research topics, and this helps to make a better idea about the factors of the research objectives (Mohajan, 2018). The research methodology serves a good idea about the ways to conduct the research project, and this helps to have a better idea about the factors of the research project. One of the essential factors to completing a perfect research project is understanding the methods suitable for the research topic, which helps to make a better idea about the factors found throughout the research. The research methodology can be either primary or secondary, and both of these are used in a proper and practical approach to the research conduction process. The primary research is done with appropriate data from the samples, whereas the secondary research is conducted using the existing data taken from authentic sources. The research project can be qualitative, quantitative, or mixed, which is helpful for a better idea about the topic. A secondary qualitative method is taken to complete this research, and this helps the researcher to understand the subject properly.
Research Philosophy
The research projects are conducted taking some assumptions into account, which is essential to understand better the factors found during the conduction process (Blok, 2018). Research philosophy helps address the researcher's mindset, allowing the researcher to choose a proper methodology for research conduction. A crucial factor that the researcher must remember while conducting the research is to make a decent idea about the aspects of the research process like data collection methods, analysis, and others. This research paper is conducted with an interpretive philosophy, which helped the researcher understand the outcomes correctly and serve a proper discussion with the collected data.
Research Sampling
Research sampling is the process of choosing a good group of people or set of data to do a better research project covering the chosen topic. A significant factor that can affect a research conduction process is the sampling method of the research. This is helpful to the process to make a better idea about the areas of sources to collect data as this helps the researcher to serve a better idea about the factors of the related topic. This is very important to make the whole process easy and authentic so that this can be taken as evidence for future references. A purposeful sampling method is used in this research paper to make a better outcome of the process.
Data Collection Method
The data collected to conduct better research helps to make a proper outcome of the research project, and this helps to make a better outcome of the research process. Scholars suggest different data collection methods to do better research related to the research paper, and this helps to make the research paper authentic and resourceful (Berndt, 2020). This is very important to choose a proper data collection method, which gives the process a better understanding of the selected research topic. This helps the researcher collect data necessary for the research from better and more authentic sources. The essential data collected for this research are from different articles, journals, and websites of the chosen company, which helps to make a proper assumption of the whole research conduction process.
Data Analysis
The research outcome must be authentic and perfect for any research project, and a proper data analysis method is helpful to make a better idea about the factors collected for the project. A better analysis method helps the researcher better understand the research project, and this makes a proper outcome of the research project. This is very helpful to the researcher to choose the data analysis method according to the research methodology as this serves a simple idea about the outcomes. A thematic analysis method is used to conduct this project, which helps the researcher easily discuss the consequences.
Ethical Consideration
This is very important to follow the proper ethical approach to ensure smooth and continuous research conduction. The ethical consideration taken to fulfill the research project is helping to make a better research outcome without hampering the research paper. This will also help the researcher to make a relationship with individuals, which is vital to keep a respectful approach for the research project. This research project is conducted with better ethical consideration and serves the researcher with a proper and authentic outcome. The “codes of conduct" of the chosen company are appropriately maintained, and no confidential documents are breached to conduct this research.
Research Approach
This is also very important to have a proper research approach for the research conduction method as this helps the researcher to make an appropriate outcome related to the research project. The critical factors of the research process serve a better product with proper knowledge and understanding related to the topic, and this is the ultimate aim of any research project. A suitable research approach is helpful to the researcher to make a better data collection and discussion of the data. As discussed, this research project follows a secondary qualitative approach and serves a better outcome for the research.
Literature Review
Technological factors are very robust and grown nowadays, and most UK companies have a better technical approach to their business. The technological outburst of the UK is a beneficial factor for the companies, especially the retail business bodies in the country. As per Adnan et al. (2018) 's opinion, UK companies have a more significant business than the previous factors, creating a considerable business scenario for the company. A significant factor that serves the companies to make a better idea about the market is the technological factors of the company. In the opinion of Brensen et al. (2018), the technological outburst of the UK is serving the business bodies with better customer retention and handling along with a proper customer handling system. As the customers are some of the most important stakeholders of a business, this is important for the company to satisfy the customers properly and have a better idea about the demands of the customers. In short, the companies are served with a better upbringing in the business and the organizational culture satisfying the customers with the technological factors. This gives the companies a better business scenario.
Importance of the technological aspects in HRM
HRM is one of the essential functions of a company, and this serves the company with a good business scenario. This function gives the companies a better idea about the business scenario and helps the organization handle the employees of the company. As per the opinion of Shaban (2019), the primary function of the HRM of a company is to provide the employees of the organization with the facilities announced by the authorities. This can be said that the HRM handles the internal environment of the company and helps the other companies to do better business.
The technological factors of the company serve the HRM with some benefits and ease. The benefits provided by the technological aspects of HRM are as follows-
AI-based recruitment process
A technological approach to the recruitment process for the company changes the process and steps of recruitment entirely and this helps the companies to make a better choice of candidates. The essential factors of the recruitment process are served with proper implementation of technical aspects, allowing the companies to make a good business scenario. According to Budhwar et al. (2022), the AI-based technological aspects serve the HRM of the company as a proper and authentic choice of talent. This also helps the companies better segregate the candidates and do agility to the recruitment process.
Better employee handling
One of the essential responsibilities of the HRM is to handle the company's employees and provide them with the company's critical facilities. This is helpful to the HRM to have a better idea about the functions that the employees are joined in and help the management to understand the employees' positions properly. According to Halid et al. (2022), the HRM uses digital technology to monitor the employees closely, which helps them better understand the factors that are affecting the employees. This serves the HRM as proper planning for the company's organizational culture.
Better performance management
The technological factors of the HRM in a company serve the function with a better idea about the performance management of the employees. One of the HRM's essential responsibilities is to better understand the performance and upbringing of the employees. According to Kshetri (2021), technological factors like AI and logic are helpful to the HRM to make a better understanding of the employee performance of the company. This makes the process easier for the HRM, giving a good idea about the factors related to the employees.
Better time management
A crucial factor that an organization's business functions must follow is a proper time management system. The HRM handles the employees and provides them support providing the benefits and salaries on time. This is very important for the HRM to be agile and accurate so that the employees can have all the facilities properly. According to Cai et al. (2018), technological aspects help the employees have the facilities on time and serve the HRM better handling the employees. In short, the speed and accuracy factors of the technical factors help the HRM of a company to make a better functional approach and help them to have better handling.
Challenges of HRM with technological aspects
The technological factors benefit the retail business bodies in the UK, and this helps to make a better idea about the characteristics of the business process the retail business companies in the UK are using. This is very important for companies to maintain the technological factors handy and easy to use so that the HRM can use the elements correctly and perfectly. According to Zhao et al. (2021), the HRM can better understand the factors related to the employees and help them properly with a better result using the factors associated with the technological elements. However, the technical aspects must be handled appropriately so the companies can operate the business properly and achieve the desired business success.
The HRM of the retail bodies can face some challenges with their technological aspects. Some of these challenges are as follows-
Challenges with remote working
The COVID-19 situation made the companies operate their business online, and they needed to make the whole process remotely. According to Gigauri (2020), this made the HRM of the companies handle the employees remotely and this creates a communication gap among the employees. This also hampers the process of employee monitoring for the HRM, and this is hampering the whole process of HRM. This communication gap hinders the business's critical factors, making the business process slow. In short, the remote process with the company's technological characteristics hampers the business's smooth running and makes the organizational culture problematic.
Lack of training
The critical factors of the HRM's technical aspects in the UK's retail companies needed employees with knowledge about the technological characteristics and expertise in handling the technological elements. According to Lee & Lee (2020), this is a challenge for companies to recruit employees with a piece of better technological knowledge. In emergencies, the companies are recruiting candidates with less knowledge in this area, which makes the function have some challenging scenarios. In the opinion of Lee & Lee (2020), companies face challenges with proper customer handling with unskilled employees in HRM.
Challenges with software handling and other factors
The retail business bodies are using different tools and online software to make the company's technological factors robust, causing them a challenge in handling the process. The essential characteristics of the software demand financial support to address the problems, making the companies pay for the software. According to Lin et al. (2018), companies need to understand better the technological factors related to the process. This requires updated software and a good internet base. This is a challenge for the HRM of the companies to handle all these aspects that come with technological factors.
Challenges with security
The companies in the retail business sector of the UK handle "big data," which is very important for the companies to make better security. The company's technical data is difficult to keep secure, and this causes the companies to have some challenges. According to Hui et al. (2020), a significant factor for companies to have a better idea about the security approaches of the technological characteristics of the company. The essential technological elements of the company serve the challenge of keeping it safe, which makes the company face vulnerability in business operations.
Impact of technological factors of HRM on the business of a company
A significant factor that the companies in the retail business industry of the UK are facing nowadays is a huge and drastic change in the market. As the customers have different demands and the needs of the customers are changing gradually, the companies also need to make some changes to have a better business out of these factors. However, these changes cause the company to make up gradation in the company functions, and this helps the company to have a proper organizational culture in the workplace of the organization.
The technological factors in the HRM in a company give the company a better idea about other functions. According to Jain et al. (2018), all the parts of a company work hand-in-hand to do better business for the company, and this serves the company to have a better and aligned organizational culture. A significant factor is that the technological aspects of the company perform better handling of the functions in the company, and this serves the tasks with a proper communicative approach. In short, the technical factors of the company operate a better organizational system for the company, and this does a better business for the company with a better idea. According to Liboni et al. (2019), the technological aspects of the HRM help the other functions to make a better approach to data handling and processing, which gives the parts a proper business approach.
In the opinion of Ukko et al. (2019), all the functions of a company serve the company to make a better idea about the business operation, which helps the company to make a better business in the market. The HRM serves better employee retention for the company and the technological factors of the HRM serve the company a better recruitment process. Good employee retention serves the other functions of the company better team members and this helps the company to make a better business process. According to Pessach et al., (2020), the employees recruited by the company serve other functions of the company and this helps the company as a whole. In short, the technological factors of the company help the important functions of the company and serve as a proper business factor for the company.
Findings and Analysis
Tesco is one of the most important retail business organisations in the UK and the company is earning huge revenue from the local and international markets of the UK. The company has a huge business with local and international customers with their online business website and they are enjoying huge success with the business. The company serves a better idea of the importance of technological factors in business and this gives the researchers a better idea about the factors in the company. In short, the technological aspects of the company are serving the company with a better business scenario and this is helping them to have proper customer retention.
According to the reports, the company has a poor communication approach in the company, especially during the global pandemic situation. Almost all the employees were working with the "work from home" facility and this was the only approach for the company to run the business. As employee training was important for the HR team of the company, "Tesco" focused on the process of online learning and development criteria and this made the company have a better communication approach. The reports also say that the technological approach also helps the company to make better organizational communication and this makes the company have a better business.
According to Santos et al., (2018), the HR department of the company has a good idea about the factors of the company as they are using a better and more innovative technological approach for the company. This is helpful to the company to understand the important approaches of the technological factors of the organization and this made the company have a better organizational factor. In the opinion of Yan et al., (2018), the company is having an online forum which is helping the employees to have a better idea about the factors in the company. They can log in to the portal when needed and they can make a better idea about the functions of the company.
As per the opinion of Min et al., (2019), the company is having good communication with technological factors of the company. The online conference of the company is helpful to the authorities as well as the employees to get a better idea about the factors of the business. Proper installation of the technological factors in the company serves the organization a proper and aligned organizational culture, and this gives a better idea about the factors of the market. The company is facing a huge business with the AI implementation in the workplace, as per the opinion of the CEO of the company.
According to Pan et al., (2022), the company is having better recruitment with the technological factors in HR. The company has a good recruitment process with the online process, and this helps the company to make better recruitment. Apart from that, Tesco is also using social media platforms to make recruitments and this is helping the company with a better talent attraction. In short, the technological factors of the company are helping Tesco to make a better recruitment process and grab perfect candidates in the business process.
As per the reports, Tesco is earning good revenue from the local and international markets with their e-commerce business and this is giving the company a good reputation (Dakhil et al., 2019). The company earned nearly 57 million dollars in 2021 which is more than that of 2020. The company is using technological aspects to manage the business and this is coping with the changing scenario of the society. The technological factors are helpful to the company to plan and strategize the business and this helps them to have better customer retention. One of the most helpful factors of the technological approaches is that the company can have a better business criterion with the digital implementations company.
As per the opinion of Akpan et al., (2022), the company is facing some issues with the technological factors in the market. Reports say that the company is having some challenges with their product delivery system due to some technological mishandling and this made the company face some consequences. Also, the company faced a huge challenge in the website and application handling and this shut both of these down due to maintenance.
The company is following a better technological aspect to make the employees have a better organizational culture. The important change in the cultural factors in the company serves Tesco with a better business as well as better employee handling. Almost all the employees of the company are happy with their positions in the company and they found this is very beneficial to be with the company. A very important factor that the company always follows is to make a better employee retention factor which will help the company to have a better employee base. According to the reports, the company has more than 3 billion employees worldwide and almost all of them are working with dedication. The technological factors of the company are causing a better business scenario for the company and helping the employees to work with less stress. A very important factor that the company always follows is the "triple-headed approach" to make a better idea about the factors related to employee handling and business establishment.
However, in some cases, the company has faced some challenges which make the company have difficulties. According to the reports, the company faces some challenges in the global pandemic situation and announced that the jobs of nearly 1600 employees are "at risk". Nevertheless, the practical scenario is different for the company. As the reports have said the company has recruited nearly 16,000 permanent employees to handle their business during the Covid-19 situation and they are operating the business holding their rank in the market in this post-pandemic scenario. In short, the HRM of the company is coping with the changes and serving the company with a better business plan. The changes in the company are handled properly by the HRM.
Discussion and Result
The secondary qualitative method is used to conduct the research project and this serves as a better idea about the research topic. The important factors related to the research topic are depicted properly from authentic literary sources and this helps the researcher to identify the importance and approaches taken by the company. A very important factor that the research methodology serves is the important data that helps to complete the research properly and with true statements found from the sources. The important thematic analysis and discussion about the collected data from the data collection process is as follows-
Theme 01: The HRM of Tesco benefits from the technological implementations
Tesco is using an advanced technological factor to have a better business, and the company is having a better profit from their local and international market. The technological implementations are helpful to the company to have a better business scenario and they are earning good revenue. The important factor that serves the company is a better idea about the factors of employee retention and they are serving the employees with better customer service. As the company is handling a huge number of employees locally as well as internationally, the important factors of employee retention are followed by the company and this is possible by the implementation of digital technological factors. This serves the opinion of Halid et al (2022), that the technological factors serve the HRM better employee retention.
The company has also recruited 16,000 permanent employees to the company during the pandemic situation. The recruitment process of the company was purely online and this helped the company to run the business with a better outage. The HRM of the company had the privilege of the technological factors that helped the company to make this happen. One more important factor that can be found from the collected data is that the company is having a business development with this and they are earning a good profit. This serves the opinion of Kshetri (2021), as the company is having a better business scenario with the technological factors in the HRM.
One more important factor found from the collected data is that the company is using the technological factors in the HRM for the training and development of the employees. The technological factors were very helpful in this matter during the pandemic situation, and this helped the company to have better training sessions for the employees. Apart from that, the company handled the whole business with a better communicative approach with the proper use of technological factors. This serves the opinion of Kshetri (2021) that technological factors will help companies to have a better communicative approach within the functions of a business organization.
Theme 02: The other functions of Tesco have an impact on technological aspects
The technological factors in the company provide a better idea about the factors that the company is handling, and this gives the company a better organizational culture. The collected data serves the idea that the employees are satisfied with the important technological factors the company is implementing in the company. A very important factor is that the company has a huge number of employees and this is not easy to make a better employee engagement without a proper monitoring process. This is so obvious that the company is having a better employee retention and engagement process with the technological factors of the company. A very important factor that the company is following is business growth and proper customer retention which is helping the company to have a better profit percentage. This serves the opinion of Yan et al., (2018) that the technological upbringing of the HRM helps the other functions of the company to have a better business scenario.
Another very important factor depicted from the collected data is that the companies are having a huge profit percentage from the market and this is making the company a better competitive advantage. A better recruitment process serves the company with proper talent and this is helping the other functions to operate the business successfully.
However, the company is having some problems with technological issues. The data collected from literary sources say that the company faced some challenges with the product delivery system due to the mishandling of technological aspects of the company. The important factor of the company serves a better idea about the factor that the unskilled employees of the company caused a huge challenge for the company to make a better idea about the business scenario. This serves the opinion of () that the company can face challenges with unskilled employees and this is important to have a better training and development process.
Summary
The research conducted with the collected data provides a better and proper idea about the changes and gradation of the organizational factors of Tesco. The research process is helpful to identify the applications of the technological factors of the company and this helps to make a better idea about the factors of the company with a better business scenario. The data are collected from authentic and currently published literary sources which serve as the evidence taken for the whole business factor. This is helpful to the researcher to understand the factors of the company and the business scenario of Tesco and this makes a better idea around the chosen topic for the research project. The important factors of the research project are served elaborately and this helps to understand the important factors related to the project. The selected methodology for the project serves as a proper idea about the factors of data collection and analysis of the research project.
The thematic analysis of the research project serves as a better idea about the factors and helps the researcher to make a proper and better research analysis. This gives a better idea about the factors that serve the better research outcome for the research project taking the aims and objectives of the project into.
Conclusion and Limitation
Limitations of the Research Project
The research project provides a better idea about the important factors of the topic chosen for the research topic. The literary factors are very helpful to the researcher to understand the factors related to the research topic, and this gives a better idea about the factors regarding the research. The important factors of the chosen company are described properly and this helps to make a better idea about the factors related to the research topic. Also, the methodology helps to make a better data collection and analysis for the research and this helps the company to have a better idea about the factors within the company. Another very important factor that helps to make a better idea about the chosen topic is the thematic analysis of the project and this makes a better outcome for the researcher.
However, the methodology serves some limitations to the research project and this makes the whole process limited. The chosen methodology does not serve any quantitative value related to the research project and this makes the whole research project limited to the qualitative approach. Also, the secondary research makes the research project based on literary representation only.
Conclusion
The research project conducted on the topic of "organizational change in the HRM" is completed successfully and this helps to make a better understanding of the processes of HRM as well as the important functions of the HRM. The research is focused on Tesco and this makes a proper idea related to the important implementations of the technological factors of the company. The research project helps understand the important changes in the company and the functions of the organization. The methodology taken to conduct the research helps to make a proper assumption of the research project, and this helps the researcher to choose a perfect data collection and analysis process to fulfill the research project. The important data are collected from authentic sources and the data collected for the research project helps to make a better understanding of the research outcome. Also, the research methodology serves as a perfect philosophy for the research conduction process.
All important ethical factors are always followed to conduct the research, and this helps to make better and smooth research conduction. The research paper is authentic and can be taken for future reference
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