Homeclean Cleaner: Skills & Experience Case Study

SECTION- A

Personal Statement and Curriculum Vitae

The portfolio contains work specimen and other essential career related documents. It includes talent, skills and knowledge related to work excellence. The personal statement is in written form and provides my personal details, interest, goals, education, experience and hobbies. It treats as a marketing tool, giving employer an overview of the performance as a potential employee for the company. The Curriculum vitae is a document used for applying for a job purpose. Personal statement is considered as an opportunity to talk about myself to the employer for highlighting my skills and experience. It is a part of curriculum vitae and also known as opening statement, personal profile and executive summary (Arbelaez and Ibañez, 2023). The CV is presented to highlight my best skills such as time management, problem-solving, communication and analytical skills, abilities, knowledge and hobbies like listening songs, cycling. It helps the employer or recruiter to make a choice to select or hire a best employee. The curriculum vitae convey to the company the potential contribution that I can give to company with my skills and expertise. CV is the first step to contact with a future employer and a good CV helps in further recruitment process.

Homeclean Company Overview

The Homeclean is a biggest cleaning company of the United Kingdom, providing its services from past 30 years. The company established by Teresa Godbold and Matthew Silverstone in 1984. The company has 8210 registered cleaners and 42 regional offices across the UK. It cleaned 4710 properties per month and has a crores of happy customers (THOUSANDS OF CLEANERS READY & WAITING, 2024). It caters services of cleaning for the domestic, commercial and retail purpose. The company provides a faithful, honest and experienced cleaner within two hours of booking. Home clean company provides number of benefits to its employees. The company provides a good workplace for its employees. I am interested to do work with Homeclean because it provides a good working environment for its employee. The company understands the needs of its cleaner and helps them to be free from exhausting, tired and stress-free by provide them some time for themselves as a free working hour. The company provides a good salary as well as offers annual pay reviews this helps me in increasing my remuneration. It also motivates them in doing their cleaning job and giving my services with quality and efficiency.

The company offers good hourly rates according to skill and experience and also provide good bonus and paid holiday. The company provides essential safety measures for its cleaning staff such as Personal Protective Equipment like safety shoes, goggles, uniform and gloves to protect employee from cleaning products that contain chemical compounds. The safety measure protects cleaning staff hands from skin related disease and burning sensation (Alie et al., 2023). For protecting employees from unpredictable risk, the company provides insurance facility as the staff work in different location in different environment, there is chances of uncertain risk. The works of cleaning needs stamina and strength whole day, to give some kind of relief to staff the company provide cleaning equipment. This equipment cleans a big area in a short time and aid the cleaning staff to get the job done quickly.

The company provides flexibility to its employees to get relief from fatigueness, tiredness or sickness because health of employee is important for the Homeclean Company. It provides training to its cleaning staff regarding use of cleaning products, technology tools and machines as it leads to learn new skills to its employees (Angelici and Profeta, 2023). It provides flexible hours of working so employee can enjoy performing the job and also able to manage things in personal life. The staffs also get training for proper communicating with the clients so that they efficiently understand the instructions, guidelines of client so that there is no chance of any miscommunication.

Lack of communication leads to decline morale of the staff. It also gives training for the management of time because as a cleaner I have to do multiple tasks in a day. It needs to organize my daily work accordingly, so I can provide my services to client in best possible manner. The company has a good cleaning team it helps me to socialize with people and make new friends, it always brings good and positive people in team as a result it is enjoyable to be part of the company (Williams, 2020). It helps the employee to develop and grow by providing them opportunity for the post of supervisor and team leader within the company. The Homeclean Company rules, regulation, policies, precautions and guidelines for its cleaning staff is quite impressing. Therefore, I am interested working in this company.

SECTION B

Personal Statement for work experience placement at Homeclean Company

I am an experienced cleaner and fully committed to accomplish my cleaning work with efficiency and effectively. I have good physical and mental health that aid me in doing my work easily and enable me to carry heavy loads and work in any situation. I have good organization skills that help me in plan my whole day to complete my whole day task. By planning my to do list I can properly manage my time, and allocating proper time to complete my duties (Gottlieb, Promes and Coates, 2021). I am extremely motivated goal-oriented cleaner and have a strong work ethics. One of my strengths is that I have too much patience while performing my duties, the cleaning work is repeated on daily basis sometime it creates adissatisfaction, therefore, having patience is important. I am remaining honest while performing my duties because in a cleaning work it is important to be honest and transparent. I am able to perform various jobs at my workplace such as cleaning of floor, main entrance, corridors, windows and frames.

To ensure cleaning at workplace vacuuming floors, carpets, refill hand soaps, toilet papers and bin bags. As a responsible cleaner I used to follow safety guidelines and reporting issues to manager for the safety at the workplace. My hobbies make me enable to do my work on time with quality and efficiency such asset a timer, listening something doing job. I worked in Green Bridge Solution for 3 years. I gave my best services at my previous job. I developed action plans to give attention to important things and cooperate to maintain good care. In cleaning job there is main requirement to maintain cleanliness to prevent the growth of infection and viruses. I used to give my cleaning services 24 hours a day and 7 days a week.I give attention to each and every detail that are given by my employer to perform my job role. I am efficient, well known to the use of vacuum cleaners, pressure cleaners to get rid from stains and dirt. I am well aware about the all-cleaning tools, methods and techniques that help me in spotless result in a minimum time.

I am interested or to do cleaning because I have ability to work for long hours and like to work at several locations on a regular basis. With my all this skill, knowledge and experience I will able to give my best for the Homeclean Company. My good communication skill helps the company in pressing good impression on the clients as well-versed employee easily understand the customer point of view and my experience aid me work neatly and quickly. My knowledge of tools, cleaning methods and techniques helps me in doing work as fast as possible so the time of customer and company saved. The time can be used to giving services to the other customers (Hall, 2020). As a cleaner I need to do work going to the house of customers and sometimes do work when the client is not at home. Therefore, my honesty and trustworthiness ability value the Homeclean Company name. My skills, honesty and work experience valued company by increasing their brand name and goodwill as more customers wants to deal with trusty people as their personal area security is in concern.

Curriculum Vitae

SECTION C

Self-assessment as a cleaner

By assessing my own strengths, I evaluate that I am physically and mentally fit, it helps me in performing my duties and job role effectively because cleaning job need stamina. My mental fitness aids me in doing work properly and it improved my focus on work. I can do wok for long hours without getting stressed. I have a good organizational skill that help me to remain organized with my to- do list. The strength helps me in organize my daily work and help me in completing the work on time (Nuzzo, 2020). With the help of my organizational skill I can manage my time and energy by planning my whole day and this lead to feel me free from pressure and workload. I have strong work ethics, it aids me in taking my job as pride and complete my work efficiently. Honesty is important in performing this job role as it help clients and firm in believe in me because the firm`s reputation is also in concern as it related to me. One of my strengths is that I have lots of patience. During my working hours my customer demands to do some of extra work, it needs lots of patience while performing this job because I cannot deny to customers.

My weakness is that sometimes I am unable to communicate properly due to this sometime it creates confusion while performing my cleaning job. Due to lack of clarity, sometimes the client remains dissatisfied. One of my weaknesses is that sometimes, it is difficult for me to select an appropriate tool for giving cleaning services (Dalawai et al., 2020). A right selection of equipment helps in doing work efficiently and on time. One of my weaknesses is that I am unable to get proper training. A proper training helps me to do my work more efficiently without much stress. One of my weaknesses is that I am reluctant in delegating work to other or my co-workers. This weakness of mine sometime put me in a situation that feel me pressurize, overburdened and stress. Lack of delegation of work leads to increase workload for me while other are doing enjoyment. I ragged myself to done all works due to this I feel demotivated. The other co-employees also feels that I am not trusting and believing in them.

I have several contracts regarding cleaning work because I am doing my work very neatly and everyone likes my work. I am always on time to give services to my regular customer due to this reason I have lots of contract. I am always available for my customer 24 hours a day and 7 days a week, this create a feeling of trust and belongings among customer and this help me in building loyal customer base. I used technology tools and organic materials for my cleaning services rather than chemicals (Bakker and de Vries, 2021). Because of my good work, dedication and honesty many company and clients want to approach me. It helps me to reach to more customers and increased my revenue. The demand for cleaning job is also rises continuously. As in today`s time the people are being conscious about cleanliness and health but because of busy schedule in personal lives, have no time for cleaning house. So, to fulfill the need of cleanliness, demand for cleaning job increases.

In this cleaning job, I am facing several threats such as job insecurity. A little mistake in work and little delay keeps my job in danger and there is no rules related to job security in this job role. In today’s time, there are lots of cleaning firms that available cleaning staff easily and now customer also prefers to employ cleaners from such kinds of firms. Changing taste and preference of customers regarding cleanliness also act as a threat for me. The customer uses automatic cleaning machine in which there is no need of a person, it is an act of threat for me. Also, in today’s time there are so much innovation happening related to cleaning tools, The client demand to use new machines while cleaning their home and offices. For this it is essential to purchase and use this kind of tools otherwise the customers shift to other person to fulfill their cleaning demands. In the cleaning business it is tough to raise fund to purchase machines for cleanliness but it is demanded by the customers. Therefore, it is a biggest threat for me.

Action plan

Communication skill is an essential requirement for doing any business. For providing cleaning services, communication is required to understand the instructions given by the clients. To develop my communication skills, I effectively listen to others, it helps me to understand properly the instructions and queries of the clients. Effective listening helps me in confidently ask questions to clients if I am not able to understand the instructions. For better communication, I used to make notes. For this I note down important points so that there is no chance for miscommunication. For improving my communication skill, I used to watch some tutorials videos of good communicator and keep this point in mind while communicating with others. An effective listening is also essential for a clear and good communication because it help me in understanding what owner wants regarding the work. Effective listening aids in focusing on what owner wants to communicate create trust and a good relationship. It helps me in remember all important information and build my knowledge. Good communicating staffs in a cleaning firm build the goodwill and brand of a firm.

For developing my time management skill, I am regularly solving puzzles and schedule my task. While doing my cleaning job, I have to perform lots of duties at multiple places whole day. There are unexpected issues arise while performing job so it is important to solve these issues on time. Therefore, I developed my time management skills by scheduling and planning my whole day. It helps me in complete my task on time without any chaos at the workplace (Vveinhardt and Sroka, 2022). As a cleaner I need to keep a check regularly for managing the cleaning supplies on time such as refill inventory related to cleaning products, to put cloths on laundry. For managing my time I group homogeneous task and set a timer to get quick results and done the task on time. Many problems can be arise if not managing time properly and lead to create several problems as it increase my workload and demotivated me to do my cleaning work. Therefore, developing time management skills is essential requirement.

In my cleaning job, I need to develop my analytical skills. I have to take some precautions while mixing cleaning compounds in right ratio. I have to do lot of calculations at my cleaning job and it is important to get maximum efficiency in the work. To develop my analytical skills, I used to observe more things as it helps me to evaluate how things function. For example, by observing my co-workers how much compound they mix for cleaning purpose helps me in understand the potential problems and benefits. Also, I used to play games such as puzzles, colour blocks, jigsaw puzzles. This skill helps me in increasing my ability to recognize problems, look over to relevant facts and figure to find an appropriate and logical solution.

While performing my cleaning job, I need to manage my whole day work and I have to face several challenges regularly. I have to take lot of decision such as which product is best for certain kind of floor have to think about new ways to improve my work. For this, it is important for me to develop my problem-solving skills (Aslan, 2021). I can develop this skill by using trial and error method, in this I tied to solve the problem repeatedly until I get success in it. Also, I can use brainstorming to produce ideas or to solve problems. In cleaning industry, a person with problem-solving skill is extremely valued. In work, there is lot of challenges that affect productivity of a team. So, to reduce the risk, problem-solving skill is essential.

Multitasking is essential for a cleaning job. I have to work under tight deadlines in a sensible manner and complete the work with quality and on time. So, I need to develop my multitasking skills (Mark, 2022). For this I need to practice time blocking. I assign a particular time block for separate work. It helps me to focus solely on work in hand. Thus, development of this skill is play a crucial role in performing my duties and it is also beneficial for the cleaning firm and clients. A multitasking individual satisfied the needs of employer and the clients by doing work quickly on time with efficiency. This also helps me in feeling good as my all work done on time without any chaos or misunderstanding.

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References

Books and Journals

Alie, M., Abich, Y., Demissie, S.F., Weldetsadik, F.K., Kassa, T., Shiferaw, K.B., Janakiraman, B. and Assefa, Y.A., 2023. Magnitude and possible risk factors of musculoskeletal disorders among street cleaners and solid waste workers: a cross-sectional study. BMC Musculoskeletal Disorders, 24(1), pp.1-10.

Angelici, M. and Profeta, P., 2023. Smart working: work flexibility without constraints. Management Science.

Arbelaez Trujillo, C.L. and Ibañez Bello, J., 2023. A personal leadership statement.

Aslan, A., 2021. Problem-based learning in live online classes: Learning achievement, problem-solving skill, communication skill, and interaction. Computers & Education, 171, p.104237.

Bakker, A.B. and de Vries, J.D., 2021. Job Demands–Resources theory and self-regulation: New explanations and remedies for job burnout. Anxiety, Stress, & Coping, 34(1), pp.1-21.

Dalawai, S.P., Aly, M.A.S., Latthe, S.S., Xing, R., Sutar, R.S., Nagappan, S., Ha, C.S., Sadasivuni, K.K. and Liu, S., 2020. Recent advances in durability of superhydrophobic self-cleaning technology: a critical review. Progress in Organic Coatings, 138, p.105381.

Gottlieb, M., Promes, S.B. and Coates, W.C., 2021. A guide to creating a high?quality curriculum vitae. AEM Education and Training, 5(4).

Hall, H.K., 2020. How to Prepare the Best Possible Curriculum Vitae. Roberts Academic Medicine Handbook: A Guide to Achievement and Fulfillment for Academic Faculty, pp.33-37.

Mark, G., 2022. Multitasking in the digital age.Springer Nature.

Nuzzo, J.L., 2020. The case for retiring flexibility as a major component of physical fitness. Sports Medicine, 50(5), pp.853-870.

Vveinhardt, J. and Sroka, W., 2022. What determines employee procrastination and multitasking in the workplace: personal qualities or mismanagement?. Journal of Business Economics and Management, 23(3), pp.532-550.

Williams, P., 2020. The ‘Collaborative Personal Statement’: a more inclusive method of data-gathering than audio recording interviews with vulnerable people. European Journal of Special Needs Education, 35(4), pp.466-481.

Online

THOUSANDS OF CLEANERS READY & WAITING, 2024. Online. Available through: <https://homeclean.co.uk/#:~:text=Homeclean%20is%20professional%20and%20experienced,beautifully%20clean%20home%20or%20office.>