Introduction - How Different Parts of a Company Work Together
Operation management (OM) is described as direction of business operation within the company in order to achieve the best quality of goods and services. OM includes most effective conversion of labour and materials into the goods and services in order to maximize the business profitability. In every organization, the OM team make the maximum net operational profit feasible by balancing the income and expenses. The purpose of report will be how OM manages all the business activities in efficient manner to create and deliver the goods and services. Apart from this, the current report will highlight the evaluation of operation management of Green Eco Technologies; Mega Mix Mercantile; Total Tech Ventures & Multi Tech Holdings.
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Part 1: How Operations Connect with Other Business Areas
Interrelationships of the operations function with the other functions
OM is administrating the planning, organizing and controlling of the production of products and services. In every business, OM plays an immersive role because it successfully transforms the inputs such as material, labour, technology into the outputs i.e. products in effective manner. Operational management is considered as integral function of every business irrespective of its industry and size. In addition, the goal of OM is to assist in maximizing the efficiency, productivity and increase profits while reducing costs, delivery of high-quality of products according to the needs and preferences of the customers. On the other hand, operation function described as all the activities that focus on manufacturing of products and services for the customers (Benjaafar and Hu, 2020). The operation function involves the process of manufacturing for converting the raw materials into final products. The effective operational functions assist in reduce costs and make process enhancement.
It is crucial for the companies to have effective operational functions because it is responsible for manufacturing the goods and delivering the services according to the preferences of customers (Grover, Kar and Dwivedi, 2022). In addition, Green Eco Technologies is one of leading organization in electronic sector that specialise in producing high-quality consumer electronics. Due to ineffective operation, this organization faces several challenges which directly affect its overall operation by delaying the products delivery and decline customer satisfaction. It is crucial for the organization to mitigate the all the challenges to have the effective operation functions. The operations of the business and its core support functions are interrelate with each other’s.
Green Eco Technologies
The core function of Green Eco Technologies includes human resource, organizing operational management etc. On the other hand, the support function of Green Eco technologies includes training and development auditing, informational technolog role of hrm in organisations etc.
The core and support function of this business are interrelated with each other. Without core functions the companies are unable to administer the support functions. It is crucial for every business to have the effective core functions because it helps in generating revenue (Krajewski and Malhotra, 2022). Without human resource it is impossible for Green Eco Technologies to conduct the training and development and auditing of books of accounts.
Alpha 3 manufacturing limited
The core functions of Alpha 3 manufacturing limited include marketing, human resources and finance. While the support functions of this company involves research and development quality management, communication etc.
The core and support functions of this organization are interrelate with each other. HRM is regard as one of the core function any organization because it helps in promoting positive employee relations, creating positive environment from which they feel motivated and encourage to do work which ultimately positively impacts the profitability and efficiency of the business (Heizer, Render and Munson, 2020). The effective core and support functions of this organization positively impact the overall operation of the business.
An Agilent technology is also one of leading organization in the electronic sector. It core and support function includes operations, sales, customer services, accounting, information technology etc. Customer service is regarded as one of the significant core function of this business and it directly interrelated with the support function of business i.e. sales. If the organization provide better services to the customers then they are likely to make repeat purchase which ultimately positively impact on the sales.
Apart from this, the operations and processes are playing an immersive role and it positively impacts the overall efficiency and operation of the business. The OM administer and coordinating the operating system, reducing downtime, minimizing disruption and maximizing the productivity (Babich and Hilary, 2020). The operations and processes play various roles such as product design, forecasting, delivery management and supply chain management. Forecasting is one of the significant roles that are played by the operational manager in order to improve efficiency and effectiveness of business. In terms of forecasting, the operational manager predict the demand of consumers regarding products from which they manufacture accordingly and ultimately positively impacts on the overall operation and efficiency of the business. To increase the customer satisfaction and deliver the products on time it is crucial for the Green Eco Technologies to forecast the demand of its goods and services which positively impacts on the productivity.
Along with this the core functions and overall operations of Green Eco Technologies, Alpha 3 manufacturing limited and Agilent Technologies are interrelate with each other. To mitigate the challenges, operational manager of Green Eco Technologies need to focus on significant areas human resource, information technology and customer service from which they are capable to provide better services to the customers and deliver products to the customers on time with the help of technology which helps in increase their satisfaction (Lohmer and Lasch, 2020).
Impact of operations and processes marketing and human resource
Operations and processes have significant impact on the other functions of organizations such as human resource and marketing. These are the core functions of business they are plays vital role in proper operation management and processes.
Marketing
The operations and processes have significant impact on the one of the significant function i.e. marketing. This function can support the operation by offering exceptional customer services. The prospective customers are more likely to influence with the company that provide great experience to them. The customer service is recognized as one of the significant operational function of the business and it also plays a massive role in the way customer’s views its brand. Along with this, the operations and process as well as marketing is collaborate on procurement, sales, logistics and other activities that directly effects the supply chain of Green Eco Technologies. Marketing helps in provide input at the time operation use statistical analysis in order to minimize the variability of major processes such as assembly time and product quality (REID and SANDERS, 2019). Operations and processes can help the marketing to create the standardized products that will be simpler to manufacture in large numbers, reduce costs and simplifying the supply chain.
Marketing and operations are interrelated with each other and it aligns processes, technologies and strategies to enhance the organizational effectiveness and efficiency. Operations and marketing are working together in the business through data transparency. It is advantageous to assist the workforces and decision-makers to implement effective plan and solutions for the probable challenges that occur in the company. Integration of marketing and operations are beneficial for Agilent Technologies and Alpha 3 manufacturing limited because it helps in deliver quality and right program on time, easy admittance to data and achieve the financial goals which ultimately positively impacts on the overall operations and efficiency of the business. If the chosen organizations are integrated marketing and operations are effectively that they can develop more industry insights and strategic market. This integration aids to enhance the quality of overall business operations (Choi et al, 2022).
Human resource (HR)
Human resource is recognized as another core function of the business. Every business has this function because without it is impossible for them to achieve the organizational goals and objectives. The operations and processes have massive impact on the human resource of the selected companies. In the function of human resource, HR plays crucial role because it maintain secure and healthy work environment as well as ensure workplace safety which ultimately impacts operatively on the overall effectiveness of the business. In the context of HR, operations manage the wide range of processes and activities that support day to day functioning of department of human resource (Hastig and Sodhi, 2020). Generally, HR operations involve payroll administration, employee data management, HR policy development, benefit administration, employee on-boarding and HR system management.
In terms of HR, operations play crucial responsibilities which directly affect the overall efficiency and operation of the company. Operations manage the payroll and benefits administration effectively because it is the vital function that directly effects the workforce’s job satisfaction and financial well-being. Operations also plays significant role in ensuring compliance by dynamically monitoring and adopting procedures, policies and practices that align with the regulatory and legal requirements. In the context of HR, operations and processes are also play an immersive role in recruitment and workforce planning by evaluating internal talent gaps which helps the business to meet short and long terms goals and objectives. Operations also manage the whole process of recruitment including screening resumes, sourcing candidates, facilitating hiring process and conducting the interview which ultimately positively impacts HR department. If the organizations have effective processes and operations then the employees are more likely to attract towards the business and retain for long period of time.
Importance of operations management
It is crucial for the organization to have effective operational management because it directly effects the overall operation and efficiency of the company. If the organization doesn’t have effective operation management then they are unable to meet the requirements of the customers which ultimately directly impact their satisfaction. Due to ineffective operation management the companies are face several challenges regarding price, quality, delivery and efficiency of service while meeting the requirements of the customers (Benjaafar and Hu, 2020).
Mega Mix Mercantile
Mega Mix Mercantile is one of leading organization in the retail sector and its portfolio includes electronics, grocery, home goods and clothing. Due to changing the demand of customers and availability of the products this organization face numerous challenges such as optimizing the inventory level, delivery time, customer expectations. To mitigate all the challenges it is crucial for the organization to measure the performance of the business and analysis the gaps in which they lack. It is essential for the business to mitigate all the challenges otherwise it adversely impacts the overall operational management (Dutta et al, 2020).
Tesco
Tesco is another leading company of retail industry within the UK. This organization has been losing its business because of ineffective methods of operations that they are carrying. In context of price, Tesco is facing the issue of reduce price margins while fulfilling the requirements of customers. This organization is reducing the price of products in order to attract more customers, increase sales and their satisfaction (Tseng et al, 2021). Due to this challenge, Tesco is failing to make profit which ultimately impacts on its efficiency and operation management. This organization is also face the issue of delivery times and meets the expectations of customers due to its weak supply chain.
Marks & Spencer (M&S)
It is also one of popular organization within retail sector of the UK. This organization is also facing several operational challenges while meeting the requirements of the customers. The retail industry is dynamic so the demand of the customers is changes on regular basis so due this the company are unable to meet the expectations of the customers. Due to changing consumer habits and demand M&S is fail to fulfil the demand on consumers and maintain the inventory level. To manage the operations effectively it is crucial for all the organizations within the retail sector to mitigate all the challenges by measuring the operation functions effectively. Apart from this operation management is significant or effective for every company in order to enhance its performance (Araz et al, 2020). The operation management help every organization to enhance the quality of products and services, increase productivity, customer satisfaction and reduce the operating costs which directly impacts on its performance.
Comparison of organizations to measure the performance of organizational functions
In current times, use of technology is rapidly increases so the organizations can implement various tools to measure their operational functions in an appropriate way. By investing in employee training, Tesco can measure the performance the performance and effectiveness of the operational functions. To overcome the challenge that is face by this organization it is crucial for it to gauge its operation functions appropriately. If the organization provide training to the employees then they learn new things and feel motivate as well as encourage to do work which ultimately positively impacts the operational efficiency and effectiveness (Olsen and Tomlin, 2020). Measuring the operational efficiency or function of the business by providing training to the employees is beneficial for Tesco in comparison of M&S. If the employees are trained and qualified then they are capable to communicate the information about products community from which they are easily attracted towards the business. If the employees are trained they are easily conveyance the customers to make the purchase without reducing the price of products.
Additionally, it is crucial for the organization to measure the operational performance and effectiveness because it assists in optimizing its time, efforts and money. Effective performance and effectiveness of operational functions is important because it adds growth potential and significant value to Tesco which helps in attracting more investors. Measuring performance and effectiveness of operational functions helps in guiding efforts of strategic decision-making relevant to increase revenues, decrease costs and boost customer as well as employees satisfaction. Apart from this, automation is also one of critical way to measure the effectiveness and efficiency of operational functions (Buer et al, 2021). To enhance the effectiveness of operational functions M&S can implement automation. Adaption of this strategy is beneficial for the organization to gauge the effectiveness of operational functions in comparison to Tesco. Automation is effective way to measure the effectiveness of operational functions in comparison to provide training to employees.
Automation assists the business in increase efficiency, productivity, and increase employee satisfaction as retention as well as cost savings which ultimately positively impacts the operational management. Apart from this, by improving workplace morale and collaboration, the organizations can easily measure the performance and effectiveness of operational performance. If the employers are successfully build the collaborative environment then the employees feels motivate and encourage to do work which ultimately positively impacts on the operational functions of the business. Properly incentivized and trained employees are highly influenced at work and they are more probable to complete the tasks within the schedules (Yu, Wang and Moon, 2022). Along with this, having productive, satisfied and highly influenced long-term workforces can ensure the long-term success of operational effectiveness initiatives.
If the organization has collaborating working environment then it increases the capability of the employees to generate new ideas. Working together helps the employees in developing interesting new approaches and solutions from which they are able to achieve the organizational objectives and manage operational functions. Collaborative working environment also help the business to increase productivity, varied perspectives, innovative solutions, enhanced relationships, enable more effective problem-solving, increase knowledge, improve employee culture and efficiency which ultimately positively impacts the effectiveness of operational functions.
Role of operations, processes and management in successfully improving organisational performance and achievement of objectives
Operations, management and processes are playing crucial role in enhancing the organizational performance and accomplishment of objectives. In every business, the primary goal of the organization is to enhance the productivity and efficiency. Through effective operation management the chosen organizations can eliminate wastes, streamline processes and optimize the resource allocation which positively impacts the overall operation and efficiency. As critically contended by Domenek, Moori and Vitorino Filho (2022), effective operation management also helps the business to reduce lead times, minimize costs and improve its competency to meet the demand and expectations of the customers quickly. If the operations of companies are properly managed then it is simpler for their executives to rely on the activities related to production to get the better understanding regarding revenue stream (Heizer, Render and Munson, 2020). Effective operations are also focusing on administrating the resources to maximize the profitability which directly affects the organizational performance. As critically opposed by SLACK and BRANDON-JONES (2019), the success of adapting the procedures of operations needs coordination between the diverse components of business.
Furthermore, processes also play massive role in accomplishing the objectives and enhancing the organizational performance successfully. If the organization has effective operational process then it define standardize how work is to be done in appropriate way. A documented processes helps the business to assure all the employees complete the work according to the guidelines. As per the view of Babich and Hilary (2020), operational process helps in managing all the functions effectively which helps in improve the productivity and efficiency of the business. Apart from this, management also has significant role in improving the organizational performance and achievement of business objectives. Effective operational management helps the business to gain the competitive advantage over the competitors. As said by Lohmer and Lasch (2020), effective operational management also facilitates the performance management and accomplish organizational objectives effectively. With the proper management the executives of firms are competent to rely on the activity and determine the ways to come up with creative and new ideas to increase the sales.
PART 2: Making Sure Things Get to Customers the Right Way
Enclosed in PPT
Role of supply chain management (SCM)
Role and importance
SCM is a procedure of incorporating the supply and demand management in the company as well as across all the channels and members in the supply chain so they work collaborate effectively and efficiently. In addition, planning, sourcing, making, delivering and returning are considered as significant components of effective SCM. To increase the customer satisfaction and optimize the organizational performance it is crucial for the business to have effective SCM. Multi Tech Holdings is one of leading multinational electronics manufacturer and due to its ineffective SCM its face various challenges while meeting the customer’s requirements (Zhang et al, 2021). Due to ineffective SCM, this organization unable to deliver the products on time which leads to higher costs, increase lead times and increase customer dissatisfaction.
Implementation of effective SCM is beneficial for this organization in order address the supply chain challenges. Efficient SCM plays a vital role in Multi Tech Holdings in order to support the supply of goods and services to meet the requirements of the customers regarding safe, fasts and reliably. SCM is important for the companies because it helps in reduce their operating expenses and driving the profits (Zekhnini et al, 2020). Having the effective supply chain management is beneficial for the organizations because it helps in lower the costs and increase revenue. By incorporating suppliers and implementing technology Multi Tech Holdings can lower the operating costs by reacting more enthusiastically to customer’s preferences and requirements. SCM plays massive role in supporting the supply of goods and services in order to meet the requirements of the customers. Potential SCM allows companies to deliver quickly products, reduce quality challenges and steer the return with ease which ultimately improves value for both company and customers.
Supplier relationship management (SRM)
SRM is a systematic approach to assess merchants that supply materials, products and services to the company. It evaluates the contribution of each supplier towards success and establishing strategies to enhance the performance. It is crucial for Multi Tech Holdings to build or manage the strong relationships with the suppliers to ensure and maintain the satisfaction of the customers (Wieland, 2021). The organizations are managing their supply chain by treating their suppliers like partners, marinating regular communications with them, making fair and detailed agreements with the suppliers and evaluating as well as monitoring the risks.
Critical evaluation of SCM
As critically said by Zhang et al, (2021) it is essential for the companies to increase the effectiveness of the supply chain to improve and exceeds the customer satisfaction. It has been recommended that to increase the effectiveness of the SCM it can be crucial for the Multi Tech Holdings to choose the inventory assortment in effective way from which they able to fulfill the demand of customers and increase their satisfaction. Additionally, to increase the effectiveness of supply chain it can be vital for the organizations to forecast the demand of products from which they meet the requirements of customers to increase their satisfaction (JACOBS and CHASE, 2017).
Conclusion
From the report it has been concluded that, it is crucial for the companies to have effective operation management because it helps in convey the inputs into the outputs in effective way. The core and support functions of Green Eco Technologies, Alpha 3 manufacturing limited and Agilent Technologies are interrelate with each other. The effective operations and processes have massive impact on the significant functions of the organization such as marketing and human resource. It is vital for the organization to measure the performance and effectiveness of the operational functions. With the help of employee training, automation and workplace collaboration the selected organizations can measure the operational function’s effectiveness. It is crucial for the business to have effective supply chain management and strong relations with the suppliers to meet the customer’s requirements.
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