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The following report shall be based on the topic of operations management which is one of the prime aspects of the organisation. Operations management is described as the administration of business practices to enhance the overall effectiveness of the process. This is the prime aspect of the organisation and the report shall aim at exploring the business management practices through which the individuals can build up the strong sustainability within the organisation. Furthermore, the report will also explain the different operations as well as the theory of quality management and the challenges that the organisation is facing. The approaches to managing the quality shall also be highlighted within the following report.
1. Present operations and quality management information
The aspect of operations and quality management is one of the significant aspects that help the business to increase the overall efficiency and that can help the business to sustain the competition. The improvements that have been made through the process of quality management shall help the business organisation to manage the customer base and that can also help in ensuring that all the customer requirements have been fulfilled (has micro, 2022). These practices include a vast planning process through which the individuals can aim at balancing the requirements of the consumers and deliver the best quality products to all their customers. There are different other aspects as well that are associated with the process of the quality management and these are described below:
1.1 Operations Management and the supply chain management
Supply chain management refers to the key process through which the business organisation can aim at helping the individuals to understand some of the important concepts as well processes that are related to this aspect within the organisation. Furthermore, the management of the organisations tends to make an effect upon the overall organisational productivity (HAYES, 2022). This also helps in properly supplying all the finished goods to the consumers within the given time. They shall also be able to manage the internal aspects with the help of this process. They are able to manage the different problems as well that are related to the supply chain management and that forms an integral part of the organisation (CFI, 2022). This makes sure that the business process is able to move quite smoothly and through which they shall aim at maintaining the different activities through which they shall point out the significant processes.
1.2 Total Quality Management and employee performance
The process of the total quality management is an aspect that helps in ensuring that the consumers can gain better products and they are able to work for the management of the internal affairs. This shall also help in bringing the relevant changes through the process and that can help in bringing certain number of changes within the processes as well (bachelorsportal, 2022). Apart from that, it also help in gaining the proper amount of the benefits through the processes. They shall be able to enhance the product range and maintain the profit margins. This is also included within the operations management process that seeks to help the customers get the proper number of services within the organisational context (studycorgi, 2022).
2. Background Information of the chosen sector and organization/company
The organisation that has been chosen for this particular report belongs from the retail sector. This organisation also helps in understanding the important concepts that can help the businesses to understand the significant concepts that are related to the process. Furthermore, the chosen organisation is Morrisons which is one among the most famous supermarket chains in the UK and that has its headquarters Bradford, West Yorkshire, England. This organisation has the largest operating centres and almost operates in more than 497 stores all across the world. The organisation operates in the retail sector that is one among the largest growing sectors and that has the maximum use of the operation management activities. Further, they are also able to understand the important aspects that are related to the process and that can also help the business to flourish in the competitive sphere (Morrisons, 2022). Moreover, this shall also make the effective use of different raw materials as well as the supply chain management through which they can manage the individuals. Within the process of the organisation, the operations management of the organisation seeks to comply with the activities of the supply chain management and that can help the businesses to earn the important advantages that are associated with this process. They can make the individuals enlighten the process and that shall also be able to manage the important steps that are associated within the processes and that can allow the businesses to understand these concepts within the processes.
3. Application of the operation and quality management theory to the challenges within the business context
3.1 Challenges that is faced by Morrisons within the operation Management practice
There are different challenges that the organisation Morisons have been facing within the recent times and that has also restricted them from the achievement of the overall business objectives. Apart from that, it can also act as one of the major drawbacks that can restrict the individuals from achieving the significant benefits within this process. There are different challenges that Morrisons has also been facing in the recent times and these are described below:
Globalisation: This is one among the most important problem that the organisation has been facing in the recent times. They are not able to undertake the different activities and that can also tend to increase the rate of competition within the organisational context. They shall also not be able to survive through the existing competition that is present in the globalised market and instead they are not able to handle all the things within the competitive sphere.
Sustainability: The maintenance of the aspect of the sustainability reduces the chances of the organisation and that they are able to manage their overall context and that shall also help in managing. This shall also lead to the increase in the operational costs of the Morrisons. They have faced such problems that had reduced the chances of the organisation to compete fairly in the market. The sustainability issues that the organisation face also minimises the chance of the organisation to get fairly treated and to enhance the overall chances within the organisation (coursehero, 2022).
Ethical Conduct: The ethical issues that are associated with the operational activities of the organisation can reduce the chances of the organisation to maintain the position. Further, Morrisons is not able to undertake the activities smoothly that also helps in distracting them from achieving the ultimate goals within the organisation. Furthermore, this shall also create immense chances for the organisation to maximise the internal process and reduce the chances to work in the competitive sphere.
Effective Communication: The communication is an important aspect that helps the businesses to strive through the existing competition and to minimise the rate of errors within the market. Further, after the outbreak of the pandemic, the physical proximity among the employees have increased and that has resulted in the reduced communication among the individuals. This has also become a probable cause for the increased rate of confusion among the members and that has also restricted them from achieving the significatory chances to achieve the benefits (kettering, 2022).
3.2 Application of theories to overcome the challenges
The management theories are the ones that can help the individuals to understand the problems and manage the significant problems that arise within the process. This can also lead to bringing certain changes within the process and that shall help the businesses to understand the important concepts and processes through which, it shall become quite easier to analyse the important problems that is associated with the processes. This can also make the work quite easier. Different theories that are related to the process are explained below:
Scientific Management Theory:
This theory believes that forcing people to work hard is not the way out instead people should focus more upon the simplification of the different tasks that can help in making it quite easier for the business managers. The employees can increase the chances of the organisation and that can also help the businesses to analyse the employee perspective and then take the decisions based on the simplification of the process. They shall also be able to include themselves within the process through which they can aim at managing the overall process. They are the ones who can aim at achieving the overall organisational goals and create a sustainable environment through the processes. Furthermore, this shall also help in making the work quite easier. This can also help Morrisons to overcome the significatory issues and to help the individuals to analyse the different perspective and to understand the important knowledge through the processes.
Systems Management Theory:
This theory helps in providing alternative solutions to the planning process and that can also help in enhancing the overall process. This can help Morrisons to analyse the significant to analyse the planning process and shall also help them to make the changes within the planning process and that can prove to be very beneficial for the organisational context. They can help them to manage the processes within the overall context (CFI, 2021). Through this process they can also manage the internal affairs and that they can manage the processes within the process. They are also able to undertake the process through which the individual behaviour can also be regulated through the processes. Moreover, this shall help the businesses to understand the points that they should focus more on and the way they should conduct the business operations.
Contingency Management Theory:
This theory of management allows the business organisations to understand that no management system suits the organisation. It always helps the management to take up the decisions based on the situation that is going on within the organisation. This also helps the business to analyse the significant problems and take the decisions based on their individual choices within the organisation. Furthermore, it can also help in maintaining the positivity within the overall organisations and that can also help in understanding the significant processes associated within this. They can aim at balancing the work and making the overall process go very swiftly through which they can help the businesses to understand the significant process and that they can be able to manage and maintain the position within the market sphere.
4. Understanding of the scope and purpose of the operation management theory in the practical business situation
The scientific management theory is an important theory that helps the businesses to analyse the problems at the very first and then provide effective solutions to it. Furthermore, there are different issues within Morrisons that can also be solved with the help of this and these are described below:
Increased communication rate: The scientific management theory helps in undertaking the different aspects using a proper method and that can be solved with the help of this theory. They shall also be able to enhance the systematic communication process and through which it shall become easier for them to analyse the problems and to implement these policies within the organisation (Benjaafar and Hu, 2020).
Maintaining ethical code of conduct: This is one such theory that helps the businesses to understand the important code of conduct and that shall also help in the regulation of the behaviour of the individuals. Further, it can also help in favouring the business process through which the individuals can also gain the relevant advantage. They can enhance the operational process and that can enhance the management of different services (Choi, et al., 2018).
Managing the operational activities: This shall help the business process through which they can aim at managing the internal affairs and through which they can also balance the internal processes. Apart from that, it also becomes quite easier for them to understand the processes and to instill a significant value through this process.
5. Recommendations on the quality management approaches
Quality Management is the different processes through which the business organisation aims at helping in accomplishing different activities through which the quality can also be enhanced within the range of services. There are four different aspects related to the quality management and these are related to the planning, improvement, controlling and assurance (Keskinocak and Savva, 2020). The total quality management is an effective system that helps the businesses to understand the process and through which they shall be able balance this work and that can help the business to achieve the maximum processes and to gain the maximum benefits through this process. There are several ways that is included within this model and that can help the businesses to maintain its quality management. The approaches towards these processes are explained below:
Customer Focused: This helps the members to analyse the important concepts and that can help Morrisons to understand the perspective of the consumers and to ensure that they are able to build and devise the products that can help the businesses to analyse the consumer perspective and to enhance the quality of the products (Heizer, 2020). Hence, it is recommended that Morrisons can implement the Total Quality Management and that shall help the businesses to understand the important aspects and to reduce the overall chances of the organisation to understand the perspective of the customers (Lee, 2018).
Good Leadership: The process of Total Quality Management can help the business to get a proper guidance regarding the leadership (Lauren, 2021). They are also able to manage the internal processes and through which it can also help in understanding the important concepts associated within this processes. They shall also be able to create and manage the internal affairs and through which they shall also help in making the process quite easier. Hence, it is recommended that the process of total quality management can also help in increasing the important concepts as well affairs related to this aspect (Bertoni, et al., 2019).
Conclusion
The above report has focused upon explaining the different concepts that are related to the process of the operations management. These management practices have also been described within the processes. There are different challenges that the businesses are facing in the recent times and that has also reduced the overall benefits within the organisation. Furthermore, the strategies that can be utilised to overcome the issue has also been described in the report. It has also explained some of the significant steps and processes that can help the for the management of all the processes within the organisation.
References
Books and Journals
Benjaafar, S. and Hu, M., (2020). Operations management in the age of the sharing economy: What is old and what is new?. Manufacturing & Service Operations Management, 22(1), pp.93-101.
Bertoni, F., Martí, J. and Reverte, C., (2019). The impact of government-supported participative loans on the growth of entrepreneurial ventures. Research Policy, 48(1), pp.371-384.
Choi, T.M., Wallace, S.W. and Wang, Y., (2018). Big data analytics in operations management. Production and Operations Management, 27(10), pp.1868-1883.
Keskinocak, P. and Savva, N., (2020). A review of the healthcare-management (modeling) literature published in Manufacturing & Service Operations Management. Manufacturing & Service Operations Management, 22(1), pp.59-72.
Lee, C.K.H., (2018). A review of applications of genetic algorithms in operations management. Engineering Applications of Artificial Intelligence, 76, pp.1-12.
