Introduction: Duty of Care Workbook Answers in Standard 3
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The "Standard 3: Duty of Care Workbook" is a crucial resource created to deepen understanding and application of the duty of care within professional environments. This workbook equips complete insights into the regulations and conventions that underpin the duty of care, including legal obligations, ethical considerations, and functional strategies for providing the safety and well-being of individuals. Through structured activities and reflective exercises, it helps professionals navigate their duties effectively, cultivating dedication to high pinnacles of care and responsibility in their roles.
Standard 3: Duty of Care Workbook Answers
Course – Care Certificate Workbook Answers NVQ/RQF/QCF
Duty of care is an important rule of law. It requires a person to take reasonable precautions to protect another, such as providing emergency services or keeping the property clean. In other words, people should do what they can to avoid any foreseeable losses or injuries.
The duty of care is to be measured reasonably. It has to be foreseeable and reasonable so that it would satisfy the law. A person cannot be expected to take care of a situation that is not foreseeable. The law doesn’t consider whether the person who caused harm intended for the harm or not. Instead, the duty of care is measured by what was reasonably foreseeable at that time and by what was reasonably feasible.
This workbook contains many activities. These are:
Activity 3.1a
As a social care or health worker, you have a duty of care to all the people you support. Use the following words to define what is meant by the duty of care. RESPONSIBILITY, SAFETY, OBLIGATION, WELLBEING.
Responsibility
As a health worker, it is a responsibility to take care of the requirements and concerns of the individual without considering their age, race and sex. It is the responsibility of health workers to look out for information about each patient and ensure that they are getting the essential attention and care which they require. It is the responsibility of the health worker to aid patients in feeling connected without putting their well-being at risk.
Safety
The safety requirements make sure that clients have no risk of injuries or any dangerous happening. As a health worker, it is a duty to come to the model`s requirements as they are the most sensitive and vulnerable members of the model`s care pathway. No age must remain out of the sight of the worker. The main focus of healthcare workers is to provide a feeling of safety in their care. In the context of this, health and social workers must take necessary precautions to eliminate the risk of harm, danger and suffering to individuals.
Obligation
The role of the health practitioner is to ensure that every person who is supported by a health worker has an idea about what is going on in their life and an awareness of where they stand concerning their well-being requirements. Assessment of needs is a priority of health workers. The concerned people are obliged to have a clear awareness and understanding regarding what will and will not pass to a higher authority. This consists of furnishing holistic care to all clients as per the requirement that recognizes and supports the needs of each individual.
Well-being
Within the job role of social and health care workers are obliged to furnish the services established by the government. The health worker ensures that each individual who takes professional services feels satisfied both manner physically and socially. It is their responsibility to aid them in feeling protected in their care and understanding their problems and concerns.
Activity 3.1b
Thinking about your work role, complete the sentences below to describe how the duty of care affects you in practice.
A person`s job description states that the individual performs the task at the job by effectively utilizing their knowledge, skills and abilities. In addition, it means that the individual should use their knowledge, and skills related to the profession to effectively deliver social care responsibilities.
The code of conduct means that employees must be aware of guidelines, policies and procedures which lead to regulate their professional practices. It is an important part of performing the duty of care as a social care worker. The regulation consists of disclosing qualifications and responsibility of own work performance to clients. The individual is liable for understanding the regulation from the beginning.
The organizational policies and procedures are there to aid all healthcare employees in understanding efficiently how to perform their duties effectively. The understanding of the policies and procedures of the organization aids the workers to act appropriately. Policies help them to organize workers themselves and how to effectively relate to people. This aids in keeping the problems maintained for their patients who request kind services.
I must report unsafe or abusive practices because of the legal requirements as well as to represent that the organization have a duty of care to proficiently satisfy the social nature of every individual.
Activity 3.2a
There will be times when your duty to protect an individual conflicts with your duty to promote their right to take risks. This is a dilemma you may not know the right thing to do and that’s why it’s important to know what you reminding when it comes to risk management. Think of two dilemmas that might arise in your work and describe these in the space below:
Dilemmas 1:
It is anticipated that the social worker must perform their duty of care regarding the individual client in a serious manner to complete their role. About taking the duties seriously, an effectively performing social work profession implies keeping yourself at risk in an unrealistic and impractical act.
Dilemma 2:
This is when someone contracts another disease or tuberculosis if they go without washing their person.
Activity 3.2b and 3.2c
For the two dilemmas that you have described in 3.2a, complete the table below to explain what you must and must not do within your role for each dilemma and where you would get additional support and advice to help you resolve the dilemma.
Activity 3.3b
For each of the three examples below, describe who you would ask for advice and support in handling comments, concerns, and compliments.
Several individuals you are supporting believe that someone has been tampering with their medical records.
Although, the medical records show that this is not factual. An attempt can be made to solve conflicts by effectively responding to their concerns and considering what should do so that fears can disappear. In addition, discussing effectively to reach a mutual understanding regarding treating them more fairly while discussing how the management of records can be done in the future.
You would like to ask for more guidance on one section of the complaint procedure.
Various numbers of individuals believe that someone has been making changes to the audio evidence and photographic of the abuse they are receiving.
An individual you support recently told you that they wish to make a complaint about the food served at mealtimes.
The individual is concerned about an issue that they are catering the wrong thing to reduce the food/carbon offsetting allowances. Several individuals who are supported by you believe that someone has been making changes to their medical records.
Activity 3.3c
It is essential to learn from comments and complaints when providing care services. Explain the importance of learning from comments, concerns, and compliments to improve the quality of service that you provide.
The comments and feedback are generally considered important as well as building blocks of the practice. To enhance the quality of life as well as to become more effective, feedback must be given that consists of all parts of the body such as the heart and mind.
Complaints help in getting justice as well as making effective care decisions. Concerns consist when the individual wants to lift potential issues about an individual offending as well as when there is risk related to emotional damage.
Compliments are considered positive opinions or feedback. They used to praise the actions, character as well as features of the behaviour of individuals. Compliments are often expressed as a state of mind that is used to outline the appreciation and friendly treatment of an individual.
Activity 3.4a and 3.4b
You have a duty of care to respond to events and incidents in an appropriate and agreed way. To show your understanding, complete the table below to describe how you would recognize adverse events, incidents, errors, and near misses (scenarios) and explain what you must not do about each.
Activity 3.4c
Thinking about the four scenarios in 3.4a & b, list the legislation and agree on ways of working that need to be taken into account when reporting adverse events, incidents, errors, and near misses.
The Health and Safety at Work Act 1974: It is a regulation for each kind of profession that has personal and professional aims and work life. It is a thorough example of positive events.
Management of Health and Safety Regulations 1999: The regulation is guidance and direction that furnish wide insight into the overall legal regulation regarding health and safety within the workplace.
The Care Act 2014: It is a set guideline for how you should, for instance, reply to things falling and working out of referrals.
The Quality Framework for Higher Education – The regulation acts as a tool for recognizing the strengths and weaknesses within the colleges and universities, but also characteristics in their agreements with institutions to furnish moderate quality.
Activity 3.5a
Fill in the spider diagram below to list the factors and difficult situations that may cause confrontation. One example has been provided for you
When a situation comes regarding aiding a patient with several problems and injuries, one must ensure awareness of the following factors and not forget to keep a record of it.
To ensure and enhance the reliability of the measuring instruments that are used, ensure to be sensible with them while doing measurements.
Must not use alcohol while conducting or implementing your life.
It is important to ensure that dealers and drug users do not enter the premises of healthcare and therefore important to take precautions with people in this area.
For confirming the better allocation of quality and safe practices during a service, important to maintain effective quality compliance, and a better-trained workforce and monitor and improve staff safety and performance regularly.
Activity 3.5b, 3.5c and 3.5e
Thinking about the factors and difficult situations that may cause confrontation, select one that relates to your role and answer the questions below.
What is the difficult situation that may cause a confrontation?
One of the reasons that may cause a confrontation is when the employees or staff make fun of them, it makes the individual agitated and aggressive. In various cases, paranoia creates the Garnering of interest in the mental health of an individual which can lead to social media posts as well as articles that may be disrespectful, mocking or attacking their mental health.
How could communication be used to solve problems and reduce the likelihood or impact of confrontation?
To decline the impact of the fight, staff members must strive to effectively explain the situation and the reason why they are doing something. It can be hard to do this as the individual is quite angry and not able to listen. At that time, it is important to listen to them carefully, repeating what they are told calmly and then providing an alternative suggestion for dealing with the issue in a non-confrontational way.
How would you assess and reduce the risks in this situation?
To evaluate and assess the risk, the staff member must be required to be aware of the mental health of a person to know if they have a history of aggression and violence. Staff members be aware of their safety and other relevant areas.
What is the agreed way of working for reporting confrontations in your service?
We have a code of conduct that explains the expectations of the staff as well as behaviour within the workplace. As a member of the organization, several mechanisms are in place to make sure that we are performing to the needed standards.
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