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1 Understand how duty of care contributes to safe practice
1.1 Explain what it means to have a duty of care in own work role
The duty of care is defined as the responsibility one has for people's safety and well-being. When someone is taking care of any patientthey have certain responsibilities regarding them. The main job is to protect them from any kind of discomfort whether in the workplace or if you are on a tour with them (Nimmo et al. 2019). The duty of care is a legal obligation for every individual to protect them from any kind of harm. The duty of care exists in different contexts, such as with children, parents, employees and employers in the workplace, including professionals such as doctors and nurses. In this duty of care, there should have a healthy relationship between two individuals- one who is taking care, of and the one who is being taken care of.
1.2 Explain how duty of care relates to duty of candour
The people who are involved with health care and social care need to follow some protocol to achieve the duty of candour. The duty of candour is defined as the health worker having to be honest and transparent with the patients if anything happens to them (Cornford and Sharma, 2019). They must provide information to people regarding any support if they are affected by any accident. There are two sides are involved in the duty of candour- statutory and professional. Both sides have the motive to provide care to the people and make sure if there is anything wrong regarding the service.
1.3 Explain how duty of care contributes to safeguarding and protecting individuals’ right to live in safety and free from abuse and neglect
Safeguarding is referred to the measures that have been taken to protect people from any kind of abuse and neglect. A duty of care in an organisation is the adherence to policies, standards and measures that an individual is required to follow. If these policies are not followed properly some actions will be taken for discipline. Reasonable care is defined as a requirement that can be taken by an individual on the account of any risk or harm (Kavanagh et al. 2021). Actions will be taken if the person in healthcare fails to provide precautions and protection against children. A lack of care can be suggested as negligence. The principle acts based on making people responsible for accidents on their part, even if there is no indication of negligence.
2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights
There are some obligations to protect the well-being of an individual. A patient can refuse any assessment that has been applied to them for treatment in the future. It is the responsibility of the health care worker to respect their decision. There will be problems when the patient won't take their medicine which will be a risk (Fernandez et al. 2020). In this case, the ability of the patient's interest should be considered first. A patient with severe physical conditions should be taken care of if they need any equipment. The duty is to understand their situation and have an understanding of their illness. The person can live as an individual, but still workers need to stick to their responsibility to serve them.
2.2 Describe how to work with individuals and others to manage conflicts and dilemmas related to duty of care effectively and achieve positive outcomes for individuals
Some ways can manage the risks involving dilemmas among individuals in the organisation. There is a simple way to point out the conflicts and an approach to resolving them. There is a requirement for providing guidelines for people about how they can resolve the conflict by following steps (Wang et al. 2021). There is another approach to resolving the risk through education and proper training. The workers need to be aware of the risks that are addressing the conflicts and how they can minimize the risks. It is necessary to have accountability in the workplace. People should be held responsible for their actions. This will help in creating and maintaining a safe environment.
2.3 Explain where to get additional support and advice about conflicts and dilemmas
Additional support can be given by professionals such as a counsellor or by a therapist. They can provide the guidance that is needed and proper support to resolve the conflict. With the support, a firm decision can be taken. The help that a person can have is through what is within them. For this, they do not need to depend on anyone rather they can consider their own opinion (Fauzi and Khusuma, 2020). The time regarding the self-assessment one can reflect on past conflicts and can take decisions accordingly. The self-assessment can help in unleash one's individual opinion on ethical values. This self-assessment can be used in the future also to deal with conflicts or dilemmas.
3. Know how to respond to comments and complaints
3.1 Describe own role in listening and responding to comments and complaints
When a worker provides care to an individual, the person can raise any complaint regarding the worker's support. The patients are entitled to have an opinion and the caregiver needs to be aware of the complaint (Greenhalgh et al. 2019). So they can find a way to solve them. The worker should give importance to the patient's concerns and understand them, to improve the condition of the patient. The complaint can be both positive and negative. Positive comments will encourage the worker to work more efficiently while negative comments can help in improving themselves. Both comments are equally important to help and rectify one individual.
3.2 Summarise the main points of agreed procedures for handling comments and complaints
After receiving any complaint one needs to follow the policy of the organisation and act accordingly. The complaints should be taken seriously for evaluating the cause of it. The complaints need to be documented and should take care of effectively. The patients should be guided through the process of filing a complaint (Yang et al. 2018). The people surrounding them have to have a positive attitude so that the complaining person can place their opinion or concern safely. A problem can arise from miscommunication between two parties. After the complaint is made it needs to be handled by the HR department.
3.3 Explain the importance of empowering individuals and others to express their comments and complaints
Patient empowerment is defined as the practical approach that motivates patients to get involved in the service provided by caregivers. The objective of empowerment is to generate awareness, care and understanding among patients (Georgakakis et al. 2022). Through this patient empowerment, patients can get the benefit that a healthcare service can provide. The importance of empowering the patient gives them accessibility and depth of knowledge to understand the measurements that can be beneficial in planning the care that they have received.
4. Know how to recognise and respond to adverse events, incidents, errors and near misses
4.1 Give an example of what is meant by each of the following:
Adverse events
Incidents
Errors
Near misses
Adverse Events - adverse events are defined as the changes that occur in health which include false report findings that can happen during the clinical trial. Adverse effects are unfavourable changes.
Incidents - Incidents are defined as the unexpected turn of events that takes place suddenly. This unexpected event can disrupt the normal function of the body and can harm health.
Errors - The error here is referred to as a medical error. If any action that is intended to take or completed, fails then it is called a medical error (Weaver et al. 2018). Medical error can also happen from the wrong approach to achieving any plan.
Near misses - Near misses can use in the case of medical treatment. When a certain event has been planned to treat the patient but it results in harm to the patient. But the patient seems to be unaffected by the harm, which is defined as a near miss. It is also referred to as close calls.
4.2 Describe how to recognise, report and respond to adverse events, incidents, errors and near misses
In case of adverse events the danger needs to be eliminated first. Awareness is to be made and provide a safe place for people to survive. There should take some medical assistance as soon as possible (Hessels et al. 2019).In the event of an error and near miss, a report has to be made to inform the senior in charge and take their assessment to deal with the risk.A detailed plan should be made to eliminate any mistakes that can occur.
4.3 Explain how own role in recognising and responding to adverse events, incidents, errors and near misses can prevent further occurrences and improve quality of care
Certain measures need to be taken for the following incidents. In the occurrence of any of the following firstly the people who are involved need to be taken care of. This can be done by contacting emergency services to have assurance (Dimova et al. 2018). Then the manager should be informed to take the actions that are required.
Reference
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