Working within agreed ways in care settings is crucial to maintaining safe, effective, and high-quality care. This unit explores the importance of adhering to defined roles, responsibilities, and training when delivering care services. It outlines the significance of delegated healthcare tasks, including who may delegate them and why such tasks may be assigned. Furthermore, this unit emphasizes the role of care workers in promoting positive experiences for individuals, ensuring quality assurance, and building strong partnerships. By following agreed ways of working, care providers can safeguard service users, enhance team collaboration, and uphold professional standards effectively.
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Activity 1 - Explain Why It’s Important To Work Within The Scope Of Own Role, Responsibility, And Training
It is essential to work in a care setting within the boundaries of the employee’s job roles, job duties, training, and responsibilities because it ensures the better delivery of care services to the service user in accordance with the company’s policies and procedures.
This is mainly because the agreed ways with the job role would help the worker deliver quality care by way of establishing a code of conduct while providing care. Also the agreed ways of working will help the employee to minimise any occurrence of harm, omissions, or faults to them as well as the service user while giving care.
For example, two care workers are present while transferring a care seeker to do the personal care, and this is to ensure the safety of the service user as well as the two employees.
Assessment Criteria 1.1
Activity 2 - Explain What Is Meant By The Term ‘Delegated Healthcare Task’
According to social care website: ‘A delegated healthcare intervention is an activity, usually of a clinical nature, where registered healthcare professionals delegate to a competent care worker, having been given appropriate training, monitoring and support.
These include blood pressure monitoring, insulin administration, catheter care, wound care and more. We have seen some great examples of good practice, where this process has worked well, but the delegation picture across the country is varied, with differing local protocols, structures and processes in place.’
Moreover type of work will be delegated purely based on the employees level of training, expertise, job roles and the service user needs.
Assessment Criteria 1.2
Activity 3 - Outline Who Might Delegate A Healthcare Task
A nurse or other medical professional providing a service must verify the competence of each staff member they delegate tasks to before trusting them with patients. The registered individual will continue to be responsible for all aspects of the task, including the healthcare worker's performance of the task. There is a duty of care and a moral obligation that all health and care workers must uphold in their daily job. It is the responsibility of every health and care worker to act within the parameters of their position and to notify their supervisor of any changes in their skills or abilities.
Assessment Criteria 1.3
Activity 4 - Explain Why A Healthcare Task May Be Delegated
An evaluation of potential dangers will be performed throughout the planning stages of treatment. While creating care plans and conducting risk assessments, it will have been considered how difficult the activities are that need to be completed and what results are ideally sought. Consideration of the healthcare team's skills, talents, expertise, and training will round out the care planning process (Phillips et al., 2019). If the healthcare personnel are capable of carrying out the duties, they may be assigned to them. A team's ability to care for the people entrusted to them depends on the quality of the people who make up that team.
Assessment Criteria 1.4
Activity 5 - Describe Own Role In Quality Assurance Processes For Individuals Accessing Care
The Adult Social Care Outcomes Framework establishes quality benchmarks for social care by gauging the degree to which provided care and assistance really helps people achieve their desired objectives. Four key elements of excellent care are using one's time productively and with pleasure, organizational considerations that are conducive to achieving these goals, freedom of decision and healthy interpersonal connections.
Activity 6 - Describe Own Role In Promoting Positive Experiences For Individuals Accessing Care
Almost every severe case review and media-exposed crisis in care settings in recent years has stressed the necessity of listening to the opinions of customers and their careers. Co-production refers to collaborative efforts that include several parties, such as clients, carers, communities, and experts. Every care provider should do their part to raise the bar for all their patients or clients by providing excellent service that actually helps them.
Assessment Criteria 1.6
Activity 7 - Demonstrate Where To Access Full And Up-To-Date Details Of Agreed Ways Of Working
Several different kinds of rules and regulations are in place at all care facilities. To ensure that everyone is on the same page, policies and procedures should be clearly communicated. These represent the firm's official stance on certain issues vital to its operations. Certain policies will need to account for UK or European regulations, while others may simply reflect the "Mission or Philosophy" of the company (Meysman et al., 2019). The care organization should have copies of all applicable laws and regulations and industry standards. The care provider should also make sure that the team is well-informed on the agreed-upon procedures. This can take place verbally or in writing at events including meetings, handoffs, training, and regular job activities.
Activity 8 - Implement Agreed Ways of Working
Complete and current agreed ways of functioning are necessary to keep the service level high for the individual, to advocate for the rights of both the individual and the staff, and to allow the care institution to run smoothly. Policies, procedures, and verbal communication should all provide accurate and up-to-date details on established practices and processes (Abd Gani et al., 2020). Care provided may contain procedures no longer regarded as safe or may exclude new and improved working practices if established ways of working are not updated in accordance with regional and national standards and regulations.
Activity 9 - Describe How A Working Relationship Is Different From A Personal Relationship
Being able to separate the professional and personal connections is an essential skill for every carer. Even if a care worker is friends with the management, it does not mean they are entitled to any special treatment or may act any differently than any other employee in their position. As a care provider, one must be able to keep the personal and professional lives separate. Even if a care worker is buddies with the boss, that does not give them any special treatment; they still have to act like any other employee in their position.
Assessment Criteria 3.1
>Activity 10 - Outline Different Working Relationships And Partnerships In Care Settings
The benefits of having a strong working connection
If people believe their opinions are being heard, they are more inclined to provide solutions to problems. It will boost morale and confidence among team members and individuals. A motivated and content staff may make a significant difference in the quality of care provided to patients.
Teams in Work
When a team works effectively together, it benefits not only itself but also the people and the rest of the workforce. Attitude is everything in the workplace, thus it's important that all employees maintain the proper one.
Parts played by others in the healthcare team
One of the responsibilities of managers, patronesses, and nurses is to take responsibility for their actions. They will carry out duties, such as drug administration, that fall under the purview of a certain set of laws and regulations, and for which they will have received appropriate training. The Manager is responsible for the planning and delivery of care, as well as coordinating the team to ensure that each member provides the highest level of care possible.
Assessment Criteria 3.2
Activity 11 - Explain Why It Is Important To Work In Partnership With Others
Assuring that an individual's needs are satisfied and their quality of life is enhanced requires collaboration with those who are important to them and encouragement of connections with those who have the potential to become important to them. Involving, encouraging, and supporting the individual's significant others is crucial, especially friends who may provide a social bond similar to that of a family (Courtet et al., 2020). With the patient's permission, the carer may invite loved ones to pay a visit and help them better understand and meet the patient's requirements, all while protecting the patient's privacy.
Assessment Criteria 3.3
Activity 12 - Describe Different Skills And Approaches That Can Be Used When Working In Partnership With Others
It really is important that everyone on the team knows their part and does their part to keep the peace and do their job. Having a more accepting and tolerant outlook is possible through education about other people's backgrounds, values, and practices. The success of any team depends on its members' ability to keep open lines of communication and maintain clear, accurate records. Have to assist those who are stressed out, avoid misunderstandings through clear communication, act in a way that demonstrates respect for others, and take on a positive and cooperative demeanour.
Assessment Criteria 3.4
Activity 13 - Explain How And When To Access Support And Advice About:
Partnership Working:Members of the team are expected to work together and share information with one another and other stakeholders. Problems that cannot be worked out through normal channels of communication, or that go beyond the responsibilities, should be brought to the attention of the management. To facilitate productive collaboration between partners, it is their duty to handle such issues.
Resolving conflicts in relationships and partnerships: Many disagreements may be settled via mutual listening, comprehension, and the establishment of a mutually satisfactory compromise (Bowen, 2020). In other cases, the problem might be handled when people agree to tolerate and even celebrate each other's differences of viewpoint.
Assessment Criteria 3.5
Activity 14 - Demonstrate Ways Of Working That Can Help Improve Partnership Working
The only method to enhance collaborative efforts is via the cultivation of strong interpersonal connections. It is true that some careers have an innate talent for this, but it's also true that everyone in the field may benefit from learning and honing this ability. To provide high-quality treatment, excellent communication is essential. Yet, it is not safe to rely on verbal exchanges, as words might be misread or forgotten. Information recorded in writing is permanent and may be read over and over to better grasp its meaning (Tanwar et al., 2020). All documents must be kept confidentially and shared only with those who have a genuine need to see them.
Reference list / bibliography
Please list your sources of information in the box below. This includes anywhere you have accessed to gain the information required to answer the questions. At level 3 and above, it is expected that you read widely, and we would recommend that you include at least 3 References. These can be any books you have read, websites you have accessed or the NCC materials. Please try to reference according to Harvard. For help with this, please visit the following website: https://www.ncchomelearning.co.uk/referencing
If you have gained information from other sources, please ensure that this has been referenced and written in your own words. Plagiarised work will not be accepted, and your work could be checked at any point throughout the course. If in doubt, please check your work using a plagiarism checker.
GALLIMORE, C.L.A.R.E. (2022) “Unit 1 Agreed Ways of Working in Care Settings K/650/2298,” in Diploma in adult care level 3 RQF. S.l.: NCC ASSET MANAGEMENT LTD, pp. 1–15.
Sturdy, D. And Smyth, O. (2022) Developing a new framework for delegated healthcare interventions, Social care. Available at: https://socialcare.blog.gov.uk/2022/07/20/developing-a-new-framework-for-delegated-healthcare-interventions/.
Abd Gani, N.I., Rathakrishnan, M. and Krishnasamy, H.N., 2020. A pilot test for establishing validity and reliability of qualitative interview in the blended learning English proficiency course. J Crit Rev, 7(5), pp.140-143.
Bowen, S.A., 2020. Intelligences in Strategic Issues Management: Challenging the Mutually Beneficial Relationships Paradigm. Partecipazione e conflitto, 13(2), pp.1002-1021.
Courtet, P., Olié, E., Debien, C. and Vaiva, G., 2020. Keep socially (but not physically) connected and carry on: preventing suicide in the age of COVID-19. The Journal of clinical psychiatry, 81(3), p.15527.
Meysman, J., De Cleyn, S.H. and Braet, J., 2019. Cash, community and coordination: the triple-C categorisation of technology transfer office organisational philosophy. International Entrepreneurship and Management Journal, 15, pp.815-835.
Phillips, B.B., Newsome, A.S., Bland, C.M., Palmer, R., Smith, K., DeRemer, D.L. and Phan, S.V., 2019. Pharmacy student performance in a capstone course utilizing the pharmacists’ patient care process. American journal of pharmaceutical education, 83(8).
Tanwar, S., Parekh, K. and Evans, R., 2020. Blockchain-based electronic healthcare record system for healthcare 4.0 applications. Journal of Information Security and Applications, 50, p.102407.
