Introduction - Examining Operational Functions & Core Support
Operation management includes administration of companies’ structure, processes and practices to improve efficiency as well as raise profits. This refers to the handling of business functions that company requires to run smoothly. The report will discuss about the analyzing the interrelationship within operation functions of an organization and its importance is achieving performance. The report will highlight challenges faced the companies in managing operations to meet customer requirements. The report will investigate the significance of continuous improvement and quality management for optimizing companies’ performance. The report will evaluate the role of supply chain management in sustaining customer requirements.
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LO1 - How Different Parts of a Business Work Together
Examine the interrelationships between operations and the core support functions within organization and their impact
Operation management is the procedure of maintaining of all resources as well as activities that are devoted to the delivery as well as production of products and services. The operation function is the element of the company that is accountable for every operation. Operational management team is accountable for collaborating with others to analyze the way operational planning can contribute to long as well as short term strategies of an organization. Core functions are directly connected with the procedure of handling the products and services from conception to distribution (Dogru and Keskin, 2020). Support functions are the operations that are connected with core functions that help to carry out other activities within organization. Operations are the most vital component of all company that depends upon the other functions within the organization. Every department of the company depends on the other activities to accomplish organizational as well as individual objectives.
Company: Green Eco Technologies
Marketing and sales: better sales strategies are crucial for driving Green Eco growth and revenue. The balance between sales and marketing needs better strategies that directs in becoming clients. Marketing comprise of techniques that Green Eco employs to create interest within the business. Sales in the strategy by which company convert that awareness into transaction. Marketing techniques attract customers while sales strategies turn them into final buyers of the products and services of Eco Green (Benjaafar and Hu, 2020). The company uses marketing strategies to reach new leads as well as generate interest within the business. Sales and marketing are 2 different yet interconnected functions in the company. Sales concentrates on generating revenue by closing deals and marketing provides broader set of actions to generate leads, awareness and maintain strong relations with customers. Marketing team of Green Eco leads through a range of channels such as content and digital marketing. These leads are then converted to the sales team.
Supply chain and inventory management: These two business functions are closely related with in management of business operations. Supply chain management includes the complete network of activities associated within the distribution as well as production of products and services. This covers procurement of raw materials to the final delivery of goods to customers. This involves all the activities including procurement, sourcing, production, customer services and transportation. Inventory management includes optimization as well as control of inventory levels within Green Eco (Grover et al, 2022). This concentrates on handling the appropriate quality of inventory at the right place and time to meet client demands while reducing stockouts and costs. The initial objective is to make sure that the smooth flow of products and services from suppliers to customers to optimize the whole supply chain network for responsive, efficient and customer satisfaction. The main objective of managing inventory is to strike the balance among customer service as well as cost connected with carrying inventory. This aims to diminish inventory holding expenses while making sure those adequate stocks to meet clients demand.
Supply chain management encompasses a range of elements such as supplier relationship, demand forecasting, production planning, order fulfillment, customer service and logistics. Inventory management includes activities like demand forecasting, inventory planning, order management and stock monitoring (Krajewski and Malhotra, 2022). Supply chain emphasize upon coordination and collaboration between a range of stakeholders such as customer, suppliers, manufactures and distributors. This aims to focus on maintaining relations and process. Inventory management within Green Eco also focuses on inner decisions and processes connected with safety stock, economic order quantities and reorder points.
Company: McDonald
Quality assurance and control: This is the procedure through which McDonald seeks to make sure that their product quality is improved and maintained. This involves testing elements and determining if they are suitable for final product. The food sector makes use of quality control techniques to ensure clients do not get sick from their food items. This offers a safe measure that can be incorporated to ensure that bad product do not end up with consumers. Quality assurance system makes sure that the food products meet the needed specifications and standards. The initiative covers all components of food production starting from raw materials to final delivery of goods (Tortorella et al, 2021). A comprehensive quality assurance involves procedures, policies as well as rules that direct all components of food production. This also signifies training programs for documentation requirements, personnel as well as regular audits to ensure accomplishment with the initiatives. The major issue in quality control within food manufacturing is ensuring compliance with safety in food regulations. Regulations differ by country which is very complex making it challenging for manufacturing to keep updated within latest needs. The company ensures that their products are delivered and stored in suitable conditions to maintain safety and quality within its business operations. This can be challenging when working with complicate supply chain in various countries (Yang et al, 2020). The company also monitor and control the production procedure that ensures that goods meet the required norms for nutritional, safety and sensory quality.
Finance: Financial management is interrelated with production department which includes skilled and unskilled labor, production cycle, storage of goods, capacity utilization and cost of production encompasses substantial portion of total expense. The production team has to take decisions such as installing safety measures and replacing machinery that have financial implications. Finance function is also relates with material team that covers areas including maintenance of materials, storage and procurements (Dawaliby et al, 2020). The personnel area is delegate with the accountability of training, recruitment as well as placement of the employees. This department works needs finance to evaluate workers welfare, pay scale and incentive scheme. Finance is also interrelating with marketing team within selling of products and services to ending customers. This is delegate with selling, framing marketing and other related measures to accomplish selling target. This also needs to frame guidelines to maintain as well as enhance the market to offer brand which requires finance.
Company: Marks & Spencer
Human resources: Operations as well as human resource link with each other for manpower related functions. In the changing world of HR, the role of human resource operations has become more crucial for companies striving to accomplish effectiveness, efficiency as well as strategic configuration. HR operations encompass the systems, process and initiatives that holds the management of the company’s employees starting from recruitment and onborading to performance management (Olsen and Tomlin, 2020). As Marks & Spencer face mounting complicated in workforce planning, talent acquisition and regulatory compliance require for innovation and streamlining HR management. HR function encompasses the operational and administrative tasks involved in handling employees through their job lifecycle. Human resource operations includes employee data management, rewards administration, payroll administration, HR policy development, employee onborading, compliance with laws, system management as well as employee relations. This action ensures that smooth operations of HR sustain companies’ procedures as well as policies to contribute to overall management of the Marks & Spencer.
Both benefits and payroll administration are vital functions that directly connect with employees’ job satisfaction. The company by focusing on completion, system incorporation and data accuracy can make sure well-organized management of benefits and payroll. Human resource plays a vital role in ensuring compliance by actively implementing, monitoring procedures, practices and policies that support with regulatory and legal needs (Pekkanen et al, 2020). Strategic HR planning is the act of incorporating internal skill gaps as well as planning recruitment programs to assist the Marks and Spencer to meet its long and short term objectives. Along with these recognizing staffing requirements, HR operations handle the whole recruitment procedure such as screening, sourcing candidates; facilitate hiring procedure and conducting interviews.
Information technology: This function plays a crucial role in conventional operation management. Information technology system leverages to track and monitor production procedure, analyze performance data as well as manage inventory. Operation management connects with IT departments to make sure that these systems are modifies too use efficiently. Information technology plays a vital role in driving firm’s growth. Firms that efficiently integrate IT within their operations enjoy a range of advantages such as productivity and enhanced effectiveness for better decision making by data analysis (Hoefle et al, 2020). Marks and Spencer by implementing digital tools including automates workflows, project management software and cloud based communication system can complete faster within the environment. This helps the company to save time, empower workers and reduce errors to focus on critical objectives. Information technology aids in optimizing business process that leads to enhance overall efficiency and productivity.
Information technology enhances collaboration and communication within companies particularly with digital tools such as cloud based projects, instant messaging, video conferencing and connect with real time. This enhance productivity as well as enhance the flow of data, IT solutions also allows easy storing as well as sharing of data. Information technology solutions can assist Marks & Spencer to analyze, organize and interpret data making efficient decisions (Meredith and Shafer, 2023). Through better data analysis, Marks & Spencer can extract gain deep insight into market trends, customer behaviour as well as operational efficiency.
LO2 - What Makes Running a Business Smoothly Tricky?
Explain the challenges faced by operations management and analyses the importance
Company: Mega Mix Mercantile
Globalization: This is defined as the procedure by which companies interact with various individuals, firms and authorities on a global scale. As customers are demanding Mega Mix to offer goods and services that are sustainable, ethical as well as affordable. This is the major challenges of companies’ effective operations. International expansion is very costly which needs companies to invest in various resources into implementation and designing an efficient globalization approach (Rostoka et al, 2020). A challenge Mega Mix face when expanding its business globally is international recruiting. Firm needs to know the market demands for rewards and benefits to make competing offers. Immigration is the top issue firm faced when growing its business overseas. Globalization also introduces robust supply chain management that enables costs and resource allocation.
Benefit: Globalization allows access to global supply chain that allows streamline production as well as distribution. This results in improved supply chain and cost efficient production procedure. This also allows company to collaborate with diverse workforce. This demands global management expertise that promote cross cultural and encourage development in related field.
Sustainability: The major challenge faced by Mega Mix in sustainability is operations without supply chain traceability and transparency. The emerging trend of diversity and inclusivity is the major challenge faced by Mega Mix to optimize with its supply chain process that encourage and promote inclusive innovation (Deshpande and Swaminathan, 2020). The major issue for Mega Mix in implementing sustainable programs includes costs. Sustainable business practices needs major investment in infrastructure, new technologies and employees training which can create a barrier for companies with limited budget. The two foremost aspects of retail are the environmental impact of using raw materials as well as the risk of supply chain disruption. Reusing materials within the supply chain is better way to reduce waste but it can be challenging to implement.
Benefits: Firm with global supply chain imprints downstream and upstream can focus on long term in enhancing equity and accuracy (Araz et al, 2020). The company by conscious action including cutting down excess energy usage, improving manufacturing, switching too sustainable energy resources and supply chain efficiency can maintain sustainability within its business.
Company: Morrison
Ineffective communication: firms go within developing communications tactics to minimize stress, uncertainties as well as conflicts. Poor communication leads to workers uncertain of their values as well as roles to the firm. Lack of communication at Morrison leads to individuals as well as departments complex the things they require. Poor communication at workplace leads to employees less incline for collaboration with each other. This also results in decrease in staff engagement as well as morale (Eiselt and Sandblom, 2022). When workers are not able to communicate efficiently with each other can lead to delays, misunderstanding and errors. When workers are continuously feeling confused by inefficient communication can lead to higher stress level. When workers feel like they are not being understood can harm connection among supervisor and workers. When clients are not getting data can harm brand image and reputation in long term. When mistakes are made because of inefficient communication can lead to higher costs for the company.
Benefits: Efficient communication leads to a range of positive outcome including rising productivity, enhanced relationship as well as good understanding of others. This is the ability to offer a clear communication in the small amount of time. This kind of communication should also be brief. Emotional intelligence can assist employees to advance their skills when it comes to the capability to communicate efficiently (Braun et al, 2020). Being observant can assist to gain all require context to assemble an efficient communication.
Strong competitors: Competition within companies promotes innovation as well as encourages firm to offer goods people value at price they can meet the expense of. Competition within companies is the contest among various companies selling same kind of products and services. Various firms attempt to meet the similar customer requirement with their product as well as earn more income for choosing their contribution (Hanaysha et al, 2022). Competitive companies environment demand that every company attempts to handle customer concerns including price, quality and functionality.
Company: Sainsbury
Ethical conduct: This means incorporating suitable business practices as well as policies with regard to arguably controversial matters. Some challenges faced by Sainsbury that come up within the discussion of moral includes business governance, social responsibility, discrimination, fiduciary responsibility as well as insider training (Heizer et al, 2020). The law usually set the outcome of company ethics offering the guidelines that Sainsbury can choose to follow the gather public approval.
Benefits: Ethical conduct ensures that a certain basis level of trust exists among customers as well as different parties within operations. Business ethics goes beyond just a ethical code of conduct that attempts to resolve that approach firm do legally for maintaining competitive gain with other firms.
Technological changes: cybersecurity is becoming very crucial for various reasons. Cyber-attacks are increasing which turns in cybercrimes. Sainsbury holding sensitive data should invest in cybersecurity solutions that handles the computing threat through risk management plans to minimize the risk (Alfaro-Tanco et al, 2021). Company to maintain their competitive edge should stay at the forefront of technical innovation. The rising pace of technological innovation has formed a requirement for talent that can create as well as maintain rising digital technologies.
Benefits: Sainsbury by using sustainable and clean technology within all levels in areas with high resource usage including blockchains and centres can gain competitive edge. Technology raises the effectiveness as well as help firms in incorporating various innovations within its business operations.
Compare the way organizations measure the performance and effectiveness of their operation functions
Mega Mix operation management has a crucial role in managing as well as coordinating functional units, company procedure as well as rules across departments. This acts as the major outcome that links with every activity with the firm for accomplishing the final results. Operation management includes monitoring as well as administrating business activities to make sure that they function with efficiency.
Morrison’s better operation management allows the firm to be effective as well as efficient by using the resource and meeting clients’ requirements (Hernandez-Matias et al, 2020). With rising customer expectations as well as reduce supply of some resources, management of operations has become every significant for the profitability and success of companies.
Within Sainsbury adequate as well as effective operation management bring more accuracy and accountability that allows firm to offer better products and services.
Critically analyze operations, processes and management in improving organizational performance and achievement of objectives
In current fast paced as well as competitive company’s landscape efficient operations management plays a crucial role in firm’s success. Operation management includes coordination, planning, and control of company’s process to raise productivity, efficiency as well as customer satisfaction. Operation management is the backbone of any firm that is accountable for transforming inputs including labor, raw materials and capital into valuable outputs in outline of products and services (Piya et al, 2020). The successful management of these operational activities can majorly impact a firm’s competitiveness, profitability as well as overall performance. The primary objective of operation management is to enhance effectiveness as well as productivity. The corporation by streamlining procedures, minimizing waste, optimize resource allotment, lessen lead time and advance their capability to meet clients’ demands promptly.
A major part of operation management is supply chain management includes the integration as well as management of range of activities including raw material sourcing to product delivery. Efficient supply chain management ensure seamless flow of materials, finance and information among manufacturers, customers, suppliers and distributors. Operation management also includes quality assurance and control procedures (Butt, 2020). However, constant product and service quality is fundamental for maintain client loyalty as well as market reputation. Companies by implementing robust quality management system can control as well as monitor production procedure adopt corrective actions to handle any deviations.
Operation managers within the firm are accountable for planning that includes determining the operational level of resources needed to meet present as well as future analysis. The company by appropriately forecasting demand strategically as well as patterns can allocate resources can manage fluctuations in demands. Better capacity planning make sure that firms can maximize their operational effectiveness while reducing the cost linked with excess stockouts and capacity (Durán et al, 2021). The company embracing technological advancement as well as implementing innovation can gain competitive edge in the global market. Companies leverage latest technologies including artificial intelligence, data analytics and automation can enhance decision making, process effectiveness as well as gain competitive edge. Companies by encouraging the culture of innovation within the operation team can lead to the recognition of new opportunities; procedure enrichment well as well can grow demand of products and services in the market.
The way to ensure customer satisfaction is to deliver quality products and services. The operation management within firm can ensure that the product is of higher quality as well as meet the needs of customers (Shahzad et al, 2020). They should also make sure that customers are treated well with satisfying their needs and demands.
LO3
Enclosed in power-point presentation.
LO4 - Why Getting Products to Customers the Right Way Matters
Role and importance of supply chain management in Multi Tech Holdings in support of supply of products and services to meet their customers’ needs regarding fasts, safe and reliably
Supply chain management helps the Multi Tech Holdings to reduce costs and deliver products to customer by fulfilling their requirements. This can be done through tight control of internal production, inventories, sales, allocation and inventory of vendors. Firms strive to meet the rising needs and expectations of customers within supply chain management (Lee et al, 2022). A customer centric method in supply chain management starts with understanding customer preferences and expectations. Multi Tech Holdings recognize customer expectations by carrying out market research as well as incorporate customer feedbacks. The company also incorporates customer feedbacks within supply chain solutions to make sure that the preferences and needs of clients are handled. The company by customizing supply chain solutions can meet the customers’ needs and deliver tailored experience.
Multi Tech Holdings by integrating client service goals with supply chain techniques can provide better customer experience (Nguyen et al, 2020). The company can establish a customer centric culture by emphasizing customer satisfaction and integrate customer service goals with supply chain techniques to ensure synergy and configuration. The company also creates cross functional team to allow seamless partnership and collaboration between supply chain management and customer service teams. Effective communication plays a important role on satisfying customer. Multi Tech Holdings improve information flow by implementing technology including supply chain management to improve transparency. They should ensure proactive communication with clients about probable delays, order status as well as vital updates. The firm also promotes transparency through sharing data or information on the product journey that improve trust of customers.
Efficient inventory management is significant for meeting client demands as well as reduction in costs. The company should balance inventory level to avoid overstocking and stockouts with product accessibility (Kurdi and Alshurideh, 2020). Multi Tech Holdings should implement demand forecasting as well as planning strategies to predict client requirements and optimize inventory levels. The firm also employ real time inventory tracking to enhance order accomplishment accuracy as well as advance consumer satisfaction. A better order fulfillment procedure is crucial for client satisfaction by reducing lead time with order fulfillment procedure and removes bottlenecks (Son et al, 2020). The company should select appropriate logistics and transport partners to make sure that they are cost effective and does not consume time. The company also offers flexible delivery options as well as easy returns to cater a range of consumer needs and preferences.
Efficient customer service channels are crucial for handling customer concerns as well as building long term relations. Multi Tech Holdings can offer multiple contact points including email, social media, live chat and phone. The company can also provide a well trained as well as knowledgeable customer support system department for handling customer issues and queries. The company can implement a customer relationship management system to track client communication as well as make sure timely solution of various issues (Gil-Gomez et al, 2020). Advancement in technology can majorly improve customer experience in supply chain management. The company makes use of artificial intelligence and machine learning for personalization and demand forecasting that enable more precise and customized experience. Multi Tech Holdings can implement blockchain as well as IoT for improving transparency with supply chain management. The company can implement an omnichannel approach to allow seamless consumer interactions across a range of touchpoints as well as platforms.
Conclusion
In conclusion, operation management offers the knowledge and tools to optimize procedures, enhance efficiency as well as deliver exceptional client experience. The companies by operating with other functions can collaborate closely can ensure the fulfilment of consumers’ needs by efficient production. The company by improving operation planning can safeguard efficiency, reduce costs and financial management. Firms can gather market information to recognize client’s requirements that allows company to attract large number of customers. The firms can implement various quality management strategies to define the standards for accomplishing quality level and improve organizational performance. Managing quality and continuous improvement helps the company to gain competitive advantage and build strong brand image in the mind of customers.
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