Understanding and leading change refers to the identification of alterations that are needed in organization. Then, it lays focus on figuring out about how to apply concerned changes in organizational settings and direct others peoples about how to apply & follow the same. The report talks about the organizational changes of Dominos Company that is happen due to some issues. The dominos company is world largest pizza selling company after pizza hut. They change their organizational structure and culture to secure competent position in the market. The report will discuss about the contemporary aspects of organizational change along with its impact on business operations. Along with this, report also includes drivers and leadership related aspects that associated with change management. Further, it also highlights measures which need to be undertaken for minimizing the negative impacts of change on organizational behavior.
Grab The Best Academic Assistance In Just One Click
P1. Review a range of contemporary examples of organizational change and their impact on business operations
Organizational change refers to the process of modification of organizational structure and its various elements and the implementation of new processes. The change is related to culture, infrastructure of organization, internal process, behavior of employees, regulations, policies, environmental change and technologies, which helps the organization to adapt new environment for business and explore trending opportunities for business (Burke, 2023). Organizational change is important in the way to encouraging growth of technology and innovation in Dominos business. It provides new opportunities for growth of employees and reduces the risk factor of company by making efficient changes in business. Organizational change is a continuous process that gives valuable changes to dominos business.
Dominos business takes certain examples to consider the impact of organizational change on their business operations (Anderson, 2019). The examples are related to their strategic approach, people and process of operating operations and impacts are related to drivers for change like cloud computing, artificial intelligence.
Strategic Change related to cloud computing
Dominos needs to understand the customer choices and pReferences to adapt new technology process. The advancement of technology is going to higher level and therefore the understanding of customer behavior help in selling food products. They adopt cloud computing technology to run their business processes and maintain data of customers. The use of cloud technology helps to shift operations data to cloud that is easier for dominos to handle large customers and saves money. By using this technology, the ordering of pizza can be done by online without any need to go outside. The customers can buy pizza anytime, anywhere with the help of online app and it also give an option for choosing the pizza toppings of your choice (Teoh, 2019). The cloud technology encourages the growth of Dominos by its unique features and employees are also very happy with this new change that reduces their burden of extra work. The use of cloud make their work better, they can now easily analyze the data in high speed.
Domino’s business launched Artificial intelligence in their company operations to improve the productivity of their employees and promote better customer services. They use technology devices like AI Chabots and virtual assistant devices for taking orders of pizza online. They also handle customer inquiries and doubts and predict the demand for orders by summarizing customer history. The AI is a computer generated program has the ability to talk with customers on chat. Customers can now solve their confusions regarding orders or product by asking to AI (Mallikarjunaradhya, Pothukuchi and Kota, 2023). Artificial intelligence is a powerful tool for run the functions of business smoothly. AI is implemented in every department of company like marketing, sales, logistics and finance and supply chain. It increases the productivity of business by applying significant efforts in process development. The use of AI reduces the burden of dominos company’s operations and delivery process. By making this change, it improves the ordering process, order accuracy, speed of delivery, order booking and customer feedbacks.
Process change related to AI- powered logistics
The use of AI generated tools in managing the inventory of Dominos business helps in reducing the wastages and in controlling of stock items. Artificial intelligence increased the efficiency of logistics process and supply chain system by its effective implementation in dominos business. With the help of AI technology, dominos work’s is also being done quickly. The change in process of logistics benefit dominos in decreasing the cost, improve quality of products and process, reducing the waste and saving money (Miao, et. al, 2020). The AI tools predict consumers demand in advance and give this information to company to enhance their supply chain and overcome the excessive inventory. AI tools help in ensuring the materials that used in pizza cooking are quality tested or not. The company tries to meet the quality standards of food by taking various safety tests. Dominos can recognize the issues related to supply chain and apply effective operations by using AI and it helps in monitor the functions of supply chain in real time. This change help dominos positively in increasing revenue, improve the efficiency of operation and process, enhancing the customer service.
P2. Compare drivers for change and their influence on organizational change
Force field analysis framework is a tool to analyze the factors that have an effect on situation, change or decisions. This tool is used in dominos to understand the impact of analysis on existing forces. The demand of customers for technology advancement and artificial intelligence are the driving forces which influence dominos for making change in their processes and generate new ideas for company development (Force field analysis, 2023). Dominos need to train their staff and manage costs to achieve success in changing market and focus on the strategies to decrease the restraining forces. Hence, forces which fall under the category of favor and in against are enumerated below:
The change of drivers and its influences on organizational change such as artificial intelligence, cloud computing helps in understanding their effects and recommendations to reduce the negative impacts on organizational behavior and its operations. The cloud computing is a big storage system of data keeping, it contains high features, and helps the organization in storing big data. Cloud computing is flexible in nature and provide easy availability of files at one place. The feature of cloud helps employees of dominos to work from different locations. The cost –efficiency feature of cloud computing saves the money and time of dominos business. The cloud system benefits logistics process by checking inventory level, schedules of shipping and customer orders from anywhere on their online system or phones (Wenji, 2019). The cloud allows company to store all the necessary data on internet needs only internet connection for checking and editing. Cloud increases the efficiency of supply chain management process by the feature of updating and sharing information immediately at one click. Supply chain includes manufacturers, wholesalers, distributors, retailers, shopkeepers etc. It improves the efficiency of supply chain peoples from manufactures to retailers to do work better. There is no need to buy expensive hardware and software for implementing cloud system in Dominos, it only take cost of services that a company use to perform their tasks. The cloud computing play a vital role in developing of organizational change of dominos business operations but due to some reasons it impact the organizational change also. Thus, technological advancement may be presented as one of the main external drive which results into significant change in the business practices.
The negative impact is related to improper training and un-clarity of communication, climate and environment change (Davenport, et. al, 2020). Dominos can reduce the negative impact by giving proper training to employees, doing effective communication, changing framework. The company conducts training programs to help employees in adaption of new tools and changes. They encourage their employees to involve in cloud system to give accurate feedback on tools which helps in their operations and work. Dominos can provide clear instructions or guidelines related to how to use the AI tool and how to implement it in processes and actions.
Artificial intelligence or AI is a computer generated software and bot that helps company to manage their operations online without any difficulty or hesitation. Dominos use artificial intelligence in their business to make their work simple and faster, manage orders effectively and check the manufacturing and delivery processes from anywhere. Artificial intelligence help in automation and analyzing of data, and provide valuable information from the rough data (Zhang, et. al, 2020). It improves the decision making power of company and the customer services, and utilize the resources perfectly. Artificial intelligence handle every work of business related to marketing, finance, logistics, supply chain management, HR, sales and advertising etc. Artificial intelligence help logistics and supply chain management process to do work smarter and in real time. Logistics is a complicated process but due to implementation of AI, it can perform or work better. AI helps in predicting the advance demand for orders and manages it with their excellent skills and abilities. Logistics process use AI to find out the best route for delivering of pizzas from one place to another. It helps the trucks and other transport devices to choose the cheapest way that saves the cost and efforts of company.
At the other side, dominos also needs to overcome some negative impacts that is related to inexperience of artificial intelligence techniques (Ribeiro, et. al. 2021). It can be reduced by telling the purpose of AI implementation in business to employees. By explaining this purpose, employees try to understand the behind process and help in promoting. The business can start collecting feedbacks from their employees to find the most beneficial area for using of AI tool. The dominos business provides special trainings and programs to employees about AI tools and how to use it in work. The main focus of dominos is on learning of employees to deal with operations, adoption of new change and environment and decreases any confusion that is happen because of change in organizational behavior.
Referring overall assessment, it can be stated that strategically changes, competitive pressure, technological growth & innovation, process improvement and shift in customer demands are the main factors which influence business unit. Moreover, if firm will not comply with changing business aspects then it may result into loss of market share, productivity and profitability. By undertaking advanced tools and technique firm can make manufacturing as well as supply chain related aspects more effective.
LO2
P3. Analyze how leadership and individual behavior in organizations can be affected by change
The leadership and individual behavior in Domino’s can be affected by various factors of change related to organizational culture, behavior, structure and strategies. Organizational behavior creates a large impact on the individual and leadership behavior in Dominos. Leadership is like when a leader or boss guides their teams to achieve organizational goals. On the other side, organizational behavior presents how company’s peoples with other staff members. Employee resistance is usual when company is planning to introduce and implement changing business practices. In this situation, leaders have to connect with the new values of organization to be flexible and communicative (Dash, et. al, 2019). Individual behavior is shaped by the culture, opportunities, and expectations from things. Individual behavior is the behavior of a single person in different situations. If domino’s change their leadership style from autocratic to transformational can change the behavior of employees. By implementing of new leadership style in company, dominos can achieve more employee engagement and customer orders.
The vision and strategy of leadership style can influence the behavior of employees by applying them in work. If Dominos introduce new policy regarding the vision of new leadership style such as including sustainability practices and green logistics so employees need to accept this strategy and make possible adjustments in their behavior. This change is easy for some employees but it also can be challenging for others. The change in organizational behavior needs effective communication and transparency. The effective leaders encourage honest and open communication at workplace. It is also affect the behavior of individual by adoption of open communication style (Pournader, et. al, 2021). The use of technology is very much important in food manufacturing company. Leaders need to understand the technology to apply them in dominos; it increases the efficiency of machines and processes. Leaders try to find new solutions for changes in food ingredients that make the Domino’s pizza tastier and catch more attraction of customers. Thus, it can be stated that according to the nature of change leaders apply varied practices such as democratic, transactional, transformational etc.
By regular use of technology company can boost their productivity, sales, growth and revenue. Technology helps in meeting deadlines and thereby ensures improvement in operational aspects. Individual behavior is affected by the requirement of learning and implementing of technology tools effectively. Change in management practices and organizational behavior can lead to uncertainty and risk. Leaders need to communicate the changes to all employees to balance the situation of change. Therefore the skill that is necessary in leader is communication skills, management skills, ability to solve confusions, and manage the employees. The individual behavior is affected by their persistent nature to job; they are depending on their abilities to adapting change.
Dominos adopt sustainable practices in their business to secure their position in market and can challenge pizza hut. Leaders focus on sustainability development and using ethical practices impact the organizational behavior and leadership behavior because of taking decision with values keeping in mind. Sustainability includes waste reduction, green logistics, green packaging, effective supply chain and environment friendly processes. The individual behavior is affected by the company who follow this norms and ethics in their business. (Purwanto, et. al, 2021). Changing environment needs training and development sessions for growth of employees and for their learning purposes. Leaders have to invest money in special trainings and development programs for their employee’s welfare. It can affect the individual behavior by accepting the thing to learn regularly and build new skills.
The evaluation of performance measurement and feedback affect the change in organizational behavior. Leaders have to focus on the outcome and feedbacks rather than the processes. It affects the individual behavior by marking expectations for performance. Dominos focus on diversity and inclusion in their business and provide equal opportunities for employees. Leaders try to encourage the supporting and diverse nature in company to give equal chances to peoples for development. The behavior of leader should be clarifying the diverse perspective. (Kouzes and Posner, 2019). The implementation of diverse and inclusive culture in dominos business and create values for them impact individual behavior.
P4. Evaluate measures that can be taken to minimize negative impacts of change on organizational behavior
The effective measures that minimize the negative impacts of change on organizational behavior are:
Impressive communication- By doing impressive communication in company, employees can improve their talking skills, soft skills and reduce the negative impact of organizational behavior. It helps in grow their learning skills and encourage employees to ask questions where they have doubt and problems. The leader is responsible for creating an environment where effective communication takes place. By improving the ideas and thoughts of employees leaders can achieve more potential employees in their business.
Change in management and provide training- Dominos can decrease the negative impact of organizational behavior by applying changes in management. Leaders can provide efficient training to employees for understanding of new strategies, technologies, and changes in business (Davenport and et. al, 2020). They give knowledge to employees to how to deal with new operations and how to manage stressful situations in organization. Employees can grow with the help of leaders.
Engaging leadership- The Dominos business encourages their business environment processes and makes them as a supportive place for the development of employees. Dominos told their leaders to create a supportive environment that contains change in business. They encourage their leaders to do open communication and provide support or guidance to their employees whenever they need.
Employee’s involvement- Dominos Company involve their employees in planning and decision making process to know about their ability of creative and logical thinking. Involving in these processes ensure employees productivity, and create a sense of taking responsibility and authority. Leaders of dominos influence their employees to do big things, develop new ideas for innovation, and guiding them to do work more effectively by proper utilization of resources and materials.
Recognition and awards- Dominos appreciate their employees for contributing in business work and reward them for adapting new change and perform excellently (Kouzes and Posner, 2019). The leaders organize award function for the honor of employees so they can praise them for their better works for organization.
Training and development of skills- Company provides development programs to boost the employee’s performance and master them in their expertise fields and give the knowledge that are needed to perform their role in business. The change related to adoption of novel skills and education can impact the organizational behavior
Clear performance and expectations-Business needs to clearly define the standards and expectations to employees that are occur due to organizational change. Leaders can provide clear instructions to employees about the new changes and how to fulfill these changes with the existing or new knowledge (Miao, et. al, 2020). The expectations of company from employees can create a negative impact on organizational behavior so dominos should read their employees to face this type of challenges and accept the new environment.
Collecting feedbacks- Dominos implement channels for taking feedback from employees and use these feedbacks to change the plans or strategies where it is necessary. Leaders need to collect feedbacks from the employees regularly to know about their and company’s performance (Purwanto and et. al, 2021). The loops of feedback can make a negative impact on organizational behavior in the employee’s context.
Conclusion
In summary, it can be presented that Dominos follows a strategic approach to adopt and implement change within business. Dominos makes efficient changes in their supply chain; logistics process as well as operations and connect these with technology like artificial intelligence, cloud computing to achieve more productivity. In this, the leaders of dominos perform a great role in educating and guiding their employees to accept this new organizational change. The drivers of change that company selects also give a negative impact to the organizational behavior in the employee’s context. However, dominos overcome these impacts by providing proper training and knowledge of tools to the employees.
Refrences
Books and Journals
Anderson, D.L., 2019. Organization development: The process of leading organizational change. Sage Publications.
Burke, W.W., 2023. Organization change: Theory and practice. Sage publications.
Dash, R., McMurtrey, M., Rebman, C. and Kar, U.K., 2019. Application of artificial intelligence in automation of supply chain management. Journal of Strategic Innovation and Sustainability, 14(3), pp.43-53.
Davenport, T., Guha, A., Grewal, D. and Bressgott, T., 2020. How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48, pp.24-42.
Kouzes, T.K. and Posner, B.Z., 2019. Influence of managers’ mindset on leadership behavior. Leadership & Organization Development Journal, 40(8), pp.829-844.
Mallikarjunaradhya, V., Pothukuchi, A.S. and Kota, L.V., 2023. An Overview of the Strategic Advantages of AI-Powered Threat Intelligence in the Cloud. Journal of Science & Technology, 4(4), pp.1-12.
Miao, Y., Wu, G., Li, M., Ghoneim, A., Al-Rakhami, M. and Hossain, M.S., 2020. Intelligent task prediction and computation offloading based on mobile-edge cloud computing. Future Generation Computer Systems, 102, pp.925-931.
Pournader, M., Ghaderi, H., Hassanzadegan, A. and Fahimnia, B., 2021. Artificial intelligence applications in supply chain management. International Journal of Production Economics, 241, p.108250.
Purwanto, A., Purba, J.T., Bernarto, I. and Sijabat, R., 2021. Effect of transformational leadership, job satisfaction, and organizational commitments on organizational citizenship behavior. Inovbiz: Jurnal Inovasi Bisnis, 9, pp.61-69.
Ribeiro, J., Lima, R., Eckhardt, T. and Paiva, S., 2021. Robotic process automation and artificial intelligence in industry 4.0–a literature review. Procedia Computer Science, 181, pp.51-58.
Teoh, W., 2019. The Market Risk on Domino's Pizza Incorporation's Peformance.
Wenji, T., 2019. Market Risk on Domino's Pizza Incorporation's Performance.
Zhang, J., Oh, Y.J., Lange, P., Yu, Z. and Fukuoka, Y., 2020. Artificial intelligence chatbot behavior change model for designing artificial intelligence chatbots to promote physical activity and a healthy diet. Journal of medical Internet research, 22(9), p.e22845.
Online
Force field analysis, 2023. Online. Available Through. : < https://learn.nes.nhs.scot/2338/quality-improvement-zone/qi-tools/force-field-analysis#:~:text=What%20is%20it%3F,with%20a%20change%20or%20not.>
